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- Tasks: Oversee bus services using cutting-edge technology to ensure reliability and efficiency.
- Company: Join Go-Ahead London, a key player in keeping the city moving.
- Benefits: Competitive salary, comprehensive training, and opportunities for career growth.
- Why this job: Make a real impact on London's transport while developing your skills in a dynamic environment.
- Qualifications: Experience with iBus systems and strong communication skills are preferred.
- Other info: Flexible shift work with a supportive team culture.
The predicted salary is between 38000 - 62000 £ per year.
Register your interest to join as a Service Controller at Go-Ahead London! Are you ready to play a vital role in keeping London moving? Go-Ahead London is looking for dedicated and dynamic individuals to join our team as Service Controllers. In this crucial supervisory role, you'll be at the heart of ensuring a consistent and reliable bus service that millions of Londoners depend on every day.
About the Role:
As a Service Controller, you'll be responsible for overseeing and controlling our bus services using cutting-edge computer, GPS, and communication systems. Your mission? To deliver a high-quality service that meets and exceeds the standards set by Go-Ahead London and London Buses. You'll work with a wide range of teams and external partners, including police, highway authorities, and our valued customers, ensuring smooth operations even in challenging situations.
Key Responsibilities
- Service Management: Use iBus technology to ensure regular, reliable bus services with no avoidable gaps, bunching, or early running.
- Driver Supervision: Oversee driver colleagues, ensuring compliance with schedules, company rules, and legal requirements.
- Collaboration: Work closely with garage administration, engineering teams, and external authorities to minimise disruptions and optimise service.
- Emergency Response: Handle emergency situations, such as accidents and road closures, with confidence and efficiency.
- Regulatory Compliance: Ensure all operations comply with Drivers' Hours Regulations, health and safety rules, and other relevant legislation.
- Documentation: Maintain clear and concise records of decisions and events on your routes.
What We're Looking For
- Experience & Knowledge: A strong understanding of the iBus system and experience gained in iBus hubs is beneficial, as is a strong understanding of a control room environment.
- Communication Skills: Clear, concise, and respectful communication is key, both in writing and over the phone/radio.
- Decision-Making: Confident in making quick, effective decisions, with a strong ability to learn and adapt on the job. Situations unfold quickly!
- Team Player: You'll work across multiple teams and must be approachable, adaptable, and willing to embrace diversity and new technology.
- Target-Driven: Motivated to achieve and exceed performance targets, with a focus on maximising service efficiency.
Working Conditions
This is a shift-based role that includes weekends, requiring flexibility in working hours and location. You'll undergo a comprehensive training programme. As part of the Recruitment process candidates will be required to undertake an online assessment to determine suitability for the role.
Starting salary £45,383.00 increasing to £54,452.00 upon successful completion of the probationary period.
Why Join Us?
As a Service Controller, you'll have a significant impact on the Company's performance on the road. This is more than just a job; it's an opportunity to be part of a team that plays a crucial role in keeping London moving. You'll be supported with training, development opportunities, and the chance to work in a state‐of‐the‐art, diverse and dynamic environment.
Ready to Take the Wheel?
If you're ready to take on this challenging and rewarding role, apply now via our website and help us deliver the best possible service to the people of London! We are committed to creating a diverse and inclusive environment. Women and individuals from underrepresented backgrounds are especially encouraged to apply.
Service Controller (iBus) in London employer: Go Ahead London
Contact Detail:
Go Ahead London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller (iBus) in London
✨Tip Number 1
Get to know the iBus system inside out! Familiarise yourself with its features and functionalities, as this will give you a leg up during interviews. We want to see your passion for the technology that keeps London moving.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or in person, being clear and concise is key. We recommend role-playing scenarios with friends to boost your confidence and ensure you're ready for any situation.
✨Tip Number 3
Show us your decision-making prowess! Think of examples from your past where you've had to make quick decisions under pressure. We love candidates who can think on their feet and adapt to changing circumstances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and ready to help keep London moving!
We think you need these skills to ace Service Controller (iBus) in London
Some tips for your application 🫡
Show Your Passion for Public Transport: When writing your application, let us know why you're excited about keeping London moving! Share any experiences or stories that highlight your passion for public transport and how you can contribute to our mission.
Highlight Relevant Experience: Make sure to showcase any experience you have with iBus systems or in a control room environment. We want to see how your background aligns with the role of Service Controller, so don’t hold back on those details!
Be Clear and Concise: Communication is key in this role, so reflect that in your application. Use clear language and get straight to the point. This will show us that you can communicate effectively, both in writing and in person.
Tailor Your Application: Take a moment to tailor your application specifically for the Service Controller position. Mention how your skills and experiences meet the job requirements outlined in the description. It’ll make your application stand out!
How to prepare for a job interview at Go Ahead London
✨Know Your iBus Inside Out
Make sure you brush up on your knowledge of the iBus system. Familiarise yourself with how it operates and its key features, as this will be crucial in your role. Being able to discuss specific functionalities during the interview will show that you're serious about the position.
✨Showcase Your Communication Skills
Since clear communication is vital for a Service Controller, practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Demonstrate Decision-Making Prowess
Prepare to discuss scenarios where you had to make quick decisions. Think of examples from previous jobs or experiences where you successfully handled emergencies or unexpected challenges. This will highlight your ability to think on your feet, which is essential for this role.
✨Emphasise Team Collaboration
As a Service Controller, you'll be working with various teams. Be ready to talk about your experience in collaborative environments. Share stories that showcase your adaptability and willingness to embrace diversity, as well as how you’ve contributed to team success in the past.
