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- Tasks: Lead emergency responses and manage incidents across London’s bus network.
- Company: Join Go-Ahead London, the largest bus operator in the capital.
- Benefits: Competitive salary, full training, and a chance to work with emergency services.
- Why this job: Be the calm in the chaos and make a real impact on safety.
- Qualifications: Full PCV licence preferred; strong communication and decision-making skills required.
- Other info: Dynamic 24/7 shift pattern with extensive travel across diverse environments.
The predicted salary is between 36000 - 54000 £ per year.
Who Are We
Join Our Frontline Response Team as an Incident Response Co-ordinator.
Base: Stockwell OCC | Travel Across London | 24/7 Shift Pattern
Salary: £45,000
Are you calm under pressure, quick to respond, and ready to take action when it matters most? We’re looking for a resilient, mobile, and decisive Incident Response Co-Ordinator to become a key player in our emergency and disruption management team. As the largest bus operator in London, Go-Ahead London keeps the capital moving, and when the unexpected happens, we need the right people to take control.
In this high-impact role, you’ll be the first on the scene, leading the initial response to a wide range of incidents across our network; from road traffic collisions and medical emergencies to security alerts and service disruptions. You’ll work shifts across a 24-hour schedule, including nights, weekends, and bank holidays, ensuring we deliver safe, reliable service – no matter the hour.
Responsibilities
- Respond swiftly and professionally to incidents across our network
- Coordinate with emergency services, hospitals, TfL, and internal teams
- Travel extensively to garages and incident sites across London
- Manage the full incident lifecycle – from first report to final resolution
- Provide clear, timely updates to all key stakeholders
- Deliver factual, well-documented incident reports and debriefs
- Support post-incident reviews and help us improve future responses
Qualifications
- Full PCV licence and confident driving all vehicle types would be preferable.
- Natural ability to stay calm, focused, and professional in emergencies
- Excellent verbal and written communication skills
- Strong judgement, decision-making, and people skills
- Willingness to work variable shifts and travel throughout London
- Detail-oriented with a passion for safety and service excellence
Working Conditions
- 24/7 rotating shift pattern, including unsociable hours
- Base: Stockwell Operational Command Centre (OCC)
- Field-based role – be prepared for extensive travel
- Work outdoors and in diverse environments
This role puts you right at the heart of the action – no two days are the same, and your decisions have a real impact on safety, service and customer confidence.
What We Offer
- Competitive salary & shift allowance
- Full training and support
- Opportunity to work alongside emergency services and TfL
- A critical role in London’s most respected bus operation
Ready to make a difference when it counts? Apply now and be the calm in the chaos. Join Go-Ahead London – Where Every Second Counts.
Incident Response Co-ordinator employer: Go-Ahead London
Contact Detail:
Go-Ahead London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Response Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Go-Ahead London. You never know who might give you the inside scoop on job openings or even put in a good word for you.
✨Tip Number 2
Prepare for the unexpected! Since the role is all about handling incidents, think of scenarios you might face and how you'd respond. Practising your calmness under pressure will show during interviews that you're ready for anything.
✨Tip Number 3
Show off your communication skills! Whether it’s in interviews or networking, be clear and concise. Remember, as an Incident Response Co-ordinator, you'll need to convey information effectively, so let that shine through in your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Go-Ahead London team.
We think you need these skills to ace Incident Response Co-ordinator
Some tips for your application 🫡
Show Your Calmness: In your application, highlight experiences where you stayed calm under pressure. We want to see how you handle emergencies and make quick decisions, so share specific examples that showcase your resilience.
Communication is Key: Since this role requires excellent verbal and written communication skills, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any errors – we love attention to detail!
Tailor Your Application: Make your application stand out by tailoring it to the Incident Response Co-ordinator role. Use keywords from the job description and relate your past experiences to the responsibilities listed. We’re looking for a perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Go-Ahead London
✨Know Your Incidents
Familiarise yourself with common incidents that may occur in public transport, like road traffic collisions or medical emergencies. Being able to discuss these scenarios and how you would respond can show your understanding of the role and your readiness to take action.
✨Showcase Your Communication Skills
As an Incident Response Co-ordinator, clear communication is key. Prepare examples of how you've effectively communicated in high-pressure situations. This could be during a previous job or even in a volunteer role. Make sure to highlight your ability to keep stakeholders informed.
✨Demonstrate Calmness Under Pressure
Think of specific instances where you had to remain calm and make quick decisions. Practising how you articulate these experiences can help convey your resilience and ability to handle emergencies, which is crucial for this role.
✨Understand the Importance of Documentation
Be ready to discuss how you would manage incident reports and debriefs. Highlight any experience you have with documentation and how it contributes to improving future responses. This shows that you’re detail-oriented and committed to service excellence.