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- Tasks: Ensure reliable bus services using iBus technology and oversee driver compliance.
- Company: Join Go-Ahead London, a leader in public transport with a dynamic team.
- Benefits: Competitive salary, company pension, employee discounts, and free travel.
- Why this job: Make a real impact on London's transport while developing your skills.
- Qualifications: Experience in control room environments and strong communication skills.
- Other info: Flexible shift-based role with comprehensive training and growth opportunities.
The predicted salary is between 43575 - 52283 £ per year.
Overview
Join Our Team as an Experienced iBus Controller at Go-Ahead London! We recently opened a world-class Operations Control Centre at Stockwell to centralise control and give our controllers real-time data across the network. Go-Ahead London is looking for dedicated and dynamic individuals to join our team as iBus Controllers. In this supervisory role, you\’ll be at the heart of ensuring a consistent and reliable bus service that millions of Londoners depend on every day.
What We’re Looking For
- Experience & Knowledge: A strong understanding of a control room environment is beneficial.
- Communication Skills: Clear, concise, and respectful communication is key, both in writing and over the phone/radio.
- Decision-Making: Confident in making quick, effective decisions, with a strong ability to learn and adapt on the job. Situations unfold quickly!
- Team Player: You’ll work across multiple teams and must be approachable, adaptable, and willing to embrace diversity and new technology.
- Target-Driven: Motivated to achieve and exceed performance targets, with a focus on maximising service efficiency.
Responsibilities
- Service Management: Use iBus technology to ensure regular, reliable bus services with no avoidable gaps, bunching, or early running.
- Driver Supervision: Oversee driver colleagues, ensuring compliance with schedules, company rules, and legal requirements. Provide support, including reporting service quality data and submitting disciplinary reports when necessary.
- Collaboration: Work closely with garage administration, engineering teams, and external authorities to minimise disruptions and optimise service.
- Emergency Response: Handle emergency situations, such as accidents and road closures, with confidence and efficiency.
- Regulatory Compliance: Ensure all operations comply with Drivers’ Hours Regulations, health and safety rules, and other relevant legislation.
- Customer Interaction: Address customer queries, comments, and complaints with professionalism and a customer-first approach.
- Documentation: Maintain clear and concise records of decisions and events on your routes.
Working Conditions
- The role will be located in Stockwell.
- This is a shift-based role that includes weekends, requiring flexibility in working hours and location.
- You’ll undergo a comprehensive training program.
- Salary upon successful completion of one month training period will rise from £43,575 to £52,283.
- As part of the Recruitment process candidates will be required to undertake an online assessment to determine suitability for the role.
Why Join Us?
As an iBus Controller, you\\\’ll have a significant impact on the Company’s performance on the road. This is more than just a job; it\\\’s an opportunity to be part of a team that plays a crucial role in keeping London moving. You’ll be supported with training, development opportunities, and the chance to work in a diverse and dynamic environment.
Ready to Take an Important Step?
If you’re ready to take on this challenging and rewarding role, apply now with a CV and covering letter outlining your suitability for the role and help us deliver the best possible service to the people of London!
Benefits
- Company pension
- Employee discount
- Free or subsidised travel
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iBus Controller (Experienced) employer: Go Ahead London
Contact Detail:
Go Ahead London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land iBus Controller (Experienced)
✨Tip Number 1
Get to know the company! Research Go-Ahead London and understand their values, mission, and the specifics of the iBus Controller role. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since clear and concise communication is key for this role, try role-playing common scenarios with a friend or family member. This will help you feel more confident when discussing your experience and handling customer queries.
✨Tip Number 3
Show off your decision-making skills! Think of examples from your past experiences where you had to make quick decisions under pressure. Be ready to share these stories during your interview to demonstrate your ability to handle the fast-paced environment of a control room.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team at Go-Ahead London.
We think you need these skills to ace iBus Controller (Experienced)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your understanding of control room environments and any relevant decision-making experiences. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the iBus Controller role. Be clear, concise, and show us your passion for keeping London moving. Remember, communication is key!
Showcase Your Team Spirit: We love team players! In your application, mention any experiences where you've worked collaboratively with others. Whether it's in a control room or another setting, let us know how you embrace diversity and new technology.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're serious about joining our dynamic team at Go-Ahead London!
How to prepare for a job interview at Go Ahead London
✨Know Your iBus Tech
Familiarise yourself with the iBus technology and how it impacts service management. Be ready to discuss how you would use this tech to ensure reliable bus services, as this will show your understanding of the role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. Clear communication is key in a control room environment, so be ready to demonstrate your ability to convey information concisely and respectfully.
✨Decision-Making Scenarios
Think of scenarios where you had to make quick decisions. Be prepared to explain your thought process and how you adapted to changing situations. This will highlight your confidence and ability to handle emergencies, which is crucial for an iBus Controller.
✨Team Player Mindset
Reflect on your experiences working in diverse teams. Be ready to discuss how you’ve collaborated with others to achieve targets and overcome challenges. Emphasising your adaptability and willingness to embrace new technology will resonate well with the interviewers.
