Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee bus services using advanced tech to ensure reliability and efficiency.
- Company: Join Go-Ahead London, a key player in keeping the city moving.
- Benefits: Enjoy training, development opportunities, and a diverse work environment.
- Why this job: Make a real impact on London's transport while working in a dynamic team.
- Qualifications: Strong communication skills and a willingness to learn are essential.
- Other info: This is a full-time, shift-based role with flexibility required.
The predicted salary is between 34800 - 52200 £ per year.
Get AI-powered advice on this job and more exclusive features.
Who Are We
Join Our Team as an iBus Controller at Go-Ahead London!
Are you ready to play a vital role in keeping London moving? Go-Ahead London is looking for dedicated and dynamic individuals to join our team as iBus Controllers. In this crucial supervisory role, you\’ll be at the heart of ensuring a consistent and reliable bus service that millions of Londoners depend on every day.
About the Role: As an iBus Controller, you will be responsible for overseeing and controlling our bus services using cutting-edge computer, GPS, and communication systems. Your mission? To deliver a high-quality service that meets and exceeds the standards set by Go-Ahead London and London Buses. You will work with a wide range of teams and external partners, including police, highway authorities, and our valued customers, ensuring smooth operations even in challenging situations.
Responsibilities
Key Responsibilities:
- Service Management: Use iBus technology to ensure regular, reliable bus services with no avoidable gaps, bunching, or early running.
- Driver Supervision: Oversee driver colleagues, ensuring compliance with schedules, company rules, and legal requirements. You\’ll also provide support, including reporting service quality data and submitting disciplinary reports when necessary.
- Collaboration: Work closely with garage administration, engineering teams, and external authorities to minimise disruptions and optimise service.
- Emergency Response: Handle emergency situations, such as accidents and road closures, with confidence and efficiency.
- Regulatory Compliance: Ensure all operations comply with Drivers’ Hours Regulations, health and safety rules, and other relevant legislation.
- Customer Interaction: Address customer queries, comments, and complaints with professionalism and a customer-first approach.
- Documentation: Maintain clear and concise records of decisions and events on your routes.
Qualifications
What We’re Looking For:
- Experience & Knowledge: A strong understanding of a control room environment is beneficial.
- Communication Skills: Clear, concise, and respectful communication is key, both in writing and over the phone/radio.
- Decision-Making: Confident in making quick, effective decisions, with a strong ability to learn and adapt on the job. Situations unfold quickly!
- Team Player: You’ll work across multiple teams and must be approachable, adaptable, and willing to embrace diversity and new technology.
- Target-Driven: Motivated to achieve and exceed performance targets, with a focus on maximising service efficiency.
Working Conditions
- Flexibility will be required with travel to work locations across South and East London. When our refurbishment programme is completed, the role will be located in Stockwell.
- This is a shift-based role that includes weekends, requiring flexibility in working hours and location.
- You will undergo a comprehensive training program.
- As part of the Recruitment process candidates will be required to undertake an online assessment to determine suitability for the role.
Why Join Us? As an iBus Controller, you will have a significant impact on the Company’s performance on the road. This is more than just a job; it\’s an opportunity to be part of a team that plays a crucial role in keeping London moving. You will be supported with training, development opportunities, and the chance to work in a diverse and dynamic environment.
Starting Salary : Grade LG13 – £43,575 per annum.
Ready to Take the Wheel? If you’re ready to take on this challenging and rewarding role, apply now with a CV and help us deliver the best possible service to the people of London!
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Accounting/Auditing and Finance
Referrals increase your chances of interviewing at Go Ahead London by 2x
Get notified about new Controller jobs in London, England, United Kingdom .
London, England, United Kingdom 1 day ago
London, England, United Kingdom 5 hours ago
London, England, United Kingdom 21 hours ago
Slough, England, United Kingdom 1 week ago
Slough, England, United Kingdom 8 hours ago
London, England, United Kingdom 2 weeks ago
Production Controller/Senior Production Controller
London, England, United Kingdom 2 weeks ago
City Of London, England, United Kingdom 2 days ago
Slough, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
iBus Controller employer: Go Ahead London
Contact Detail:
Go Ahead London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land iBus Controller
✨Tip Number 1
Familiarise yourself with iBus technology and its functionalities. Understanding how to use GPS and communication systems effectively will give you an edge during the interview process.
✨Tip Number 2
Brush up on your emergency response skills. Be prepared to discuss how you would handle various challenging situations, as this role requires quick decision-making and effective problem-solving.
✨Tip Number 3
Showcase your teamwork abilities. Highlight any past experiences where you collaborated with different teams or external partners, as this role involves working closely with various stakeholders.
✨Tip Number 4
Prepare to demonstrate your customer service skills. Think of examples where you've successfully addressed customer queries or complaints, as a customer-first approach is crucial for this position.
We think you need these skills to ace iBus Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an iBus Controller. Familiarise yourself with the key tasks such as service management, driver supervision, and emergency response to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in a control room environment or similar roles. Mention specific examples where you've demonstrated strong communication skills, decision-making abilities, and teamwork.
Craft a Strong Cover Letter: Your cover letter should reflect your passion for the role and the company. Discuss why you want to work for Go-Ahead London and how your skills align with their mission to provide reliable bus services.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Go Ahead London
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an iBus Controller. Familiarise yourself with the technology and systems used, such as GPS and communication tools, as well as the importance of service management and emergency response.
✨Showcase Your Communication Skills
Since clear communication is key in this role, prepare to demonstrate your ability to communicate effectively. Practice articulating your thoughts clearly and respectfully, both verbally and in writing, as this will be crucial during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills in high-pressure situations. Think of examples from your past experiences where you had to make quick decisions or handle emergencies, and be ready to discuss them.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work collaboratively across different teams and your adaptability to changing situations. Be prepared to discuss how you embrace diversity and new technology, as these are important traits for the role.
