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Who Are We
Join Our Team as an iBus Controller at Go-Ahead London!
Are you ready to play a vital role in keeping London moving? Go-Ahead London is looking for dedicated and dynamic individuals to join our team as iBus Controllers. In this crucial supervisory role, you\'ll be at the heart of ensuring a consistent and reliable bus service that millions of Londoners depend on every day.
About the Role: As an iBus Controller, you will be responsible for overseeing and controlling our bus services using cutting-edge computer, GPS, and communication systems. Your mission? To deliver a high-quality service that meets and exceeds the standards set by Go-Ahead London and London Buses. You will work with a wide range of teams and external partners, including police, highway authorities, and our valued customers, ensuring smooth operations even in challenging situations.
Responsibilities
Key Responsibilities:
- Service Management: Use iBus technology to ensure regular, reliable bus services with no avoidable gaps, bunching, or early running.
- Driver Supervision: Oversee driver colleagues, ensuring compliance with schedules, company rules, and legal requirements. You\'ll also provide support, including reporting service quality data and submitting disciplinary reports when necessary.
- Collaboration: Work closely with garage administration, engineering teams, and external authorities to minimise disruptions and optimise service.
- Emergency Response: Handle emergency situations, such as accidents and road closures, with confidence and efficiency.
- Regulatory Compliance: Ensure all operations comply with Drivers’ Hours Regulations, health and safety rules, and other relevant legislation.
- Customer Interaction: Address customer queries, comments, and complaints with professionalism and a customer-first approach.
- Documentation: Maintain clear and concise records of decisions and events on your routes.
What We’re Looking For:
- Experience & Knowledge: A strong understanding of a control room environment is beneficial.
- Communication Skills: Clear, concise, and respectful communication is key, both in writing and over the phone/radio.
- Decision-Making: Confident in making quick, effective decisions, with a strong ability to learn and adapt on the job. Situations unfold quickly!
- Team Player: You’ll work across multiple teams and must be approachable, adaptable, and willing to embrace diversity and new technology.
- Target-Driven: Motivated to achieve and exceed performance targets, with a focus on maximising service efficiency.
- Flexibility will be required with travel to work locations across South and East London. When our refurbishment programme is completed, the role will be located in Stockwell.
- This is a shift-based role that includes weekends, requiring flexibility in working hours and location.
- You will undergo a comprehensive training program.
- As part of the Recruitment process candidates will be required to undertake an online assessment to determine suitability for the role.
Starting Salary: Grade LG13 - £43,575 per annum.
Ready to Take the Wheel? If you’re ready to take on this challenging and rewarding role, apply now with a CV and help us deliver the best possible service to the people of London!
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Accounting/Auditing and Finance
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StudySmarter Expert Advice🤫
We think this is how you could land iBus Controller in City of London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Go-Ahead London.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Go-Ahead London. Every application gets us one step closer to landing that full-time gig!
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Go-Ahead London, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Go-Ahead London and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Go-Ahead London. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Go-Ahead London
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Go-Ahead London.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Go-Ahead London.
