Commercial Casual Controllers/Coordinator

Overview

We have an exciting opportunity to join the Commercial Department as a Casual Controllers/Coordinator, Route Pilot. This role offers you a chance to be part of a dynamic and fast-paced environment. The department primarily manages Rail Replacement services, covering TFL Overground, Underground, DLR, and Trams. Additionally, we support various national events with shuttle and park-and-ride services, as well as private sector company bus shuttle contracts. Route Pilots are placed at key locations along TFL or the Southeastern network. Pilots will guide drivers who are unsure of the route or have specifically requested support, helping ensure drivers follow the correct line of route and supporting more driving duties coverage while reducing the risk of incidents.

Route Pilot Role Responsibilities

• Ensure drivers feel confident to operate their service. If you believe a driver is at risk, you are empowered to hold the vehicle and seek support from the Duty Manager.
• Provide guidance and support without imposing yourself on confident drivers — step back when they are comfortable with the route.
• Understand the incident management process and be able to support drivers in the event of an RTC.
• Wear a designated hi-vis jacket while directing a driver. (The jacket will include wording on the back asking passengers to only approach when the bus is stationary.)
• We are only looking for a small panel to take this on as regular weekend work.
• If you’re interested in expanding your skill set and taking on this role, please complete the application.

Responsibilities

Role Overview: As a Casual Controllers/Coordinator, you will be responsible for overseeing and monitoring bus services from designated locations, such as railway stations or other key points. You will also be required to complete job-specific documentation and must have a mobile device capable of downloading Go-Ahead company apps.

Key Responsibilities

• Managing and supervising bus operations at assigned locations
• Liaising with the public, railway station staff, officials, and contract clients
• Completing necessary documentation as required for each assignment
• Maintaining a professional, friendly, and helpful attitude, even under pressure

Working Hours

• Most duties are for Rail Replacement Control, primarily on Saturdays and Sundays
• Some jobs may require weekday or overnight work
• Shifts are typically early or late, and flexibility is required

Remuneration

• £21.47 per hour (including £2.39 per hour in lieu of holiday entitlement)
• £40 travel allowance payable under certain circumstances

Qualifications

Full training will be given. When you are completing your application online, we advise that you use a desktop or a laptop to ensure that you are able to fully complete all sections, including the ability to upload your driving licence information.

Once you have submitted your application, we will send all correspondence to the email address you have given. To ensure that you do not miss any communications from us, we advise you to check your spam folders on a regular basis.