At a Glance
- Tasks: Lead daily operations of a busy bus garage and ensure excellent service delivery.
- Company: Go-Ahead London, the capital's largest bus operator with a focus on career growth.
- Benefits: Competitive salary of £54,000, professional development, and a supportive work environment.
- Other info: Join a diverse team committed to equality, diversity, and inclusion.
- Why this job: Make a real impact in keeping London moving while developing your leadership skills.
- Qualifications: Experience in operational management and strong people leadership skills required.
The predicted salary is between 41850 - 51150 £ per year.
Who are we
Go-Ahead London is the capital's largest bus operator, offering excellent career progression and development opportunities.
As part of our team, you will play a vital role in keeping London moving while being supported by a company that invests in its people and encourages professional growth.
Full Time Permanent.
About the Role
Go-Ahead London is seeking experienced and dynamic Service Delivery Managers to oversee the daily operations of our bus garages.
This pivotal leadership role is responsible for ensuring the safe, efficient and reliable delivery of bus services, while creating a positive working environment for employees and delivering excellent service for our customers.
As a Service Delivery Manager, you will have direct responsibility for Drivers, Senior Garage Supervisors (SGSs), Yard Teams and Mentors (Garage Trainers).
Working as part of the wider garage management team, you will help shape garage strategy, drive continuous improvement and contribute to the overall direction and success of the site.
Key Responsibilities
- Lead the day-to-day operation of a busy bus garage, acting as the first point of contact for Drivers, Senior Garage Supervisors, Yard Teams and Mentors.
- Foster a positive and engaged team culture through visible leadership, regular communication, reward and recognition initiatives, and employee engagement activities.
- Conduct performance management activities, including annual reviews, attendance management, disciplinary investigations and grievance resolution.
- Work closely with the wider garage management team to develop and deliver local operational strategies, ensuring the garage achieves its performance objectives.
- Oversee all aspects of fleet presentation, availability and compliance, ensuring vehicles meet safety, cleanliness and operational standards.
- Develop and implement action plans to address operational challenges, including service reliability, lost mileage, driving standards and attendance.
- Analyse operational data and performance trends, including incidents, lost mileage, absence levels and customer feedback, identifying opportunities for improvement and implementing effective solutions.
- Liaise regularly with the Operational Control Centre, Engineering teams and other support functions to resolve issues and maintain service quality.
- Monitor and promote high standards of health, safety and wellbeing across the garage.
- Manage driver resources effectively, including workforce planning, leave allocation, training requirements and apprenticeship programmes.
- Support the delivery of business objectives through strong leadership, collaboration and a focus on continuous improvement.
About You
The ideal candidate will have a strong background in operational management, preferably within a transport, logistics, manufacturing, retail, emergency services or other fast-paced operational environment.
You will be an effective people leader with the ability to engage, motivate and develop teams while driving high standards of performance and accountability.
You will be comfortable working with data and performance information, using insight to identify trends, solve problems and improve operational outcomes.
You will be adaptable, resilient and capable of managing multiple priorities within a 24/7 operation, while maintaining a strong focus on safety, customer service and operational excellence.
Equality, Diversity & Inclusion (EDI)
Go-Ahead London is committed to creating a diverse and inclusive workplace.
We welcome applications from women and from people of all backgrounds, including those from under-represented groups.
We are an equal opportunities employer and select candidates based on merit and ability.
If you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.
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Service Delivery Manager - River Road in Barking employer: Go-Ahead London
Go-Ahead London is an excellent employer, offering a supportive work culture that prioritises employee development and growth. With a structured training programme for aspiring bus drivers, you will gain valuable skills while enjoying the benefits of working in a dynamic city environment. The opportunity to progress into roles such as mentor or supervisor makes this apprenticeship not just a job, but a meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - River Road in Barking
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Go-Ahead London.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Go-Ahead London. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Service Delivery Manager - River Road in Barking
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Go-Ahead London, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Go-Ahead London and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Go-Ahead London. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Go-Ahead London
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Go-Ahead London.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Go-Ahead London.
