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- Tasks: Lead and transform a large service organisation across the UK and Europe.
- Company: Join a dynamic team focused on customer-facing service excellence in industrial equipment.
- Benefits: Enjoy a hands-on leadership role with travel opportunities and impactful work.
- Why this job: Make a meaningful impact while building a customer-first culture in a fast-paced environment.
- Qualifications: Proven experience leading large-scale service teams in industrial sectors is essential.
- Other info: Immediate start for a 6-month contract with full-time focus and travel flexibility.
The predicted salary is between 48000 - 72000 £ per year.
We’re hiring an experienced, hands-on Service Leader to join us on a 6-month interim contract to lead and transform our services organisation across the UK and Europe. This is a high-impact role for someone who’s built, scaled, and led large customer-facing service teams across hardware and software-based industrial equipment environments. What You’ll Be Doing: Lead a large, distributed services organisation (100 engineers) across field service, customer support, and customer success. Set up structure, processes, and governance to improve service responsiveness, performance, and quality. Build a customer-first culture across hardware support, software troubleshooting, installations, and lifecycle services. Align service operations with commercial goals, collaborating closely with engineering, sales, and technical support teams. Implement KPIs and metrics covering technician utilisation, turnaround time, service backlog, and customer satisfaction. Travel frequently across the UK and Europe to be close to teams, customers, and field operations. What We’re Looking For: Proven experience leading large-scale service teams (100 engineers or technicians) in industrial equipment sectors. Track record of delivering end-to-end services across hardware and software, ideally within complex equipment environments (automation, robotics, controls, instrumentation, etc.). Expertise in building structured service operating models, introducing KPIs, and leading operational change. Comfortable with hands-on leadership and direct field engagement—this is not a remote or purely strategic role. Ready to start immediately for a 6-month contract with full-time focus and UK/EU travel flexibility. Bonus Points For: Experience with service platforms like ServiceMax, Salesforce Service Cloud, or similar. Exposure to both on-premise equipment and connected/cloud-based service models. Familiarity with continuous improvement, Lean, or Six Sigma methodologies. European language skills or experience working across multinational field teams. If you’re a proven service leader ready to take charge of a complex, customer-facing organisation—and make fast, meaningful impact—we’d love to hear from you.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Interim Service Leader (6-Month Contract) employer: GNG Business Ltd
Contact Detail:
GNG Business Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Service Leader (6-Month Contract)
✨Tip Number 1
Network with professionals in the industrial equipment sector. Attend industry events or webinars where you can meet potential colleagues or leaders who might provide insights into the role and company culture.
✨Tip Number 2
Research the latest trends in service management, particularly in hardware and software environments. Being knowledgeable about current challenges and innovations will help you stand out during discussions.
✨Tip Number 3
Prepare to discuss your hands-on leadership experiences in detail. Be ready to share specific examples of how you've successfully led large teams and implemented operational changes in previous roles.
✨Tip Number 4
Familiarise yourself with service platforms like ServiceMax or Salesforce Service Cloud. Understanding these tools will demonstrate your readiness to hit the ground running and improve service operations from day one.
We think you need these skills to ace Interim Service Leader (6-Month Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience leading large-scale service teams, particularly in industrial equipment sectors. Use specific examples that demonstrate your ability to build structured service operating models and implement KPIs.
Craft a Compelling Cover Letter: In your cover letter, emphasise your hands-on leadership style and your track record of delivering end-to-end services. Mention your familiarity with service platforms and any relevant methodologies like Lean or Six Sigma.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your impact on service responsiveness, performance, and customer satisfaction. This could be improvements in turnaround time or successful implementations of new processes.
Highlight Travel Flexibility: Since the role requires frequent travel across the UK and Europe, make sure to mention your willingness and ability to travel as needed. This shows your commitment to being close to teams and customers.
How to prepare for a job interview at GNG Business Ltd
✨Showcase Your Leadership Experience
Be prepared to discuss your previous roles leading large service teams. Highlight specific examples of how you built and scaled teams, focusing on your hands-on approach and direct engagement with field operations.
✨Demonstrate Your Understanding of Service Operations
Familiarise yourself with the key performance indicators (KPIs) relevant to service organisations. Be ready to explain how you've implemented these metrics in past roles to improve service responsiveness and customer satisfaction.
✨Emphasise a Customer-First Culture
Discuss how you've fostered a customer-first mindset within your teams. Provide examples of initiatives you've led that improved customer support and success, particularly in hardware and software environments.
✨Prepare for Travel and Field Engagement Questions
Since this role involves frequent travel across the UK and Europe, be ready to talk about your flexibility and willingness to engage directly with teams and customers in the field. Share any relevant experiences that demonstrate your comfort with this aspect of the job.
