At a Glance
- Tasks: Lead a dynamic Scheduling Team to optimise resources and enhance service delivery.
- Company: Join a forward-thinking organisation focused on social housing repairs.
- Benefits: Negotiable salary, pension scheme, 25 days holiday, and perks.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in scheduling or resource coordination, preferably in social housing.
- Scheduling Manager
- Stratford
We are recruiting for a Repairs Scheduling Manager to lead and manage a centralised Scheduling function operating across multiple contracts.
This role is responsible for ensuring operational resources are planned, deployed and utilised effectively to deliver a consistent, high-quality service to residents and clients.
The role sits within a newly centralised scheduling model and will play a key part in embedding consistent processes, standards and performance across contracts.
The Repairs Scheduling Manager will provide leadership and operational oversight to maximise productivity, meet KPIs and support contract teams in responding effectively to service demand.
Responsibilities
* As a Repairs Scheduling Manager, your responsibilities will include
- Lead and manage a centralised Scheduling Team supporting multiple contracts.
- Plan and allocate operational resources (operatives and subcontractors) to maximise productivity and first-time fix.
- Work closely with Contract Managers, Operations Managers and Supervisors to align scheduling priorities with operational requirements.
- Act as an escalation point for complex scheduling issues, service failures and resident complaints.
- Monitor performance against KPIs, resource utilisation and service levels.
- Drive continuous improvement in scheduling processes, systems and ways of working.
- Implement escalation and contingency processes during peak demand or operational disruption.
- Support the embedding of the centralised scheduling model across contracts.
- Coach and develop schedulers to maintain consistent standards and performance.
About You
* To succeed as a Repairs Scheduling Manager, you will demonstrate
- Experience managing a scheduling, planning or resource coordination function.
- Experience within social housing repairs, maintenance, facilities management or field service environments.
- Understanding of reactive repairs and maintenance operations.
- Experience using scheduling, workforce planning or job management systems (e. g. FLS or similar platforms).
- Experience managing or supervising scheduling teams.
- Strong IT skills, including Microsoft Office / Office 365.
What We Offer
- Salary can be negotiated based on experience.
- Pension scheme and life assurance
- 25 days’ holiday + bank holidays
- Perkbox (discounts, perks & wellbeing offers)
- 1 paid volunteer day
- £2,000 refer-a-friend bonus after the referee passes probation
- Opportunities for development and progression
Scheduling Manager in Stratford employer: GNA Group
Join a dynamic team as an Electrical Testing Engineer in South London, where your expertise will contribute to vital projects within the social housing and local authority sectors. Our company fosters a supportive work culture that prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of the electrical industry. Enjoy a rewarding career with competitive benefits and the chance to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Manager in Stratford
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Scheduling Manager at GNA Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like GNA Group or be willing to refer you for that Scheduling Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from GNA Group who’s on the lookout for their next Scheduling Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Scheduling Manager role at GNA Group!
We think you need these skills to ace Scheduling Manager in Stratford
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at GNA Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at GNA Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at GNA Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
