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For Companies At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication during property improvements.
- Company: Join a dedicated team in social housing, making a difference in your community.
- Benefits: Enjoy a competitive salary, car allowance, and a supportive work environment.
- Why this job: Make a real impact by helping residents navigate property works with ease.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Permanent position with opportunities for personal and professional growth.
Location: Hastings
Sector: Social Housing / Property Services
Salary: £30,000 + Van or Car Allowance
Contract: Permanent
Are you a people-focused professional with a passion for delivering excellent customer service? We are looking for a Resident Liaison Officer to join our team in Hastings, supporting planned and reactive works across our social housing portfolio.
About the Role
As a Resident Liaison Officer, you will be the key point of contact between residents, contractors, and the project team. You will ensure residents are fully informed and supported throughout property improvement, maintenance, and refurbishment works. Your role will help minimise disruption, maintain positive relationships, and ensure projects run smoothly.
Key Responsibilities
- Act as the main liaison for residents, addressing enquiries, concerns, and access requirements
- Provide clear updates on works schedules, processes, and expected timeframes
- Arrange appointments, home visits, and resident meetings
- Support vulnerable residents to ensure their needs are met during works
- Work closely with site managers, operatives, and subcontractors to coordinate activity
Resident Liaison Officer in Hastings employer: GNA Group
Contact Detail:
GNA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Hastings
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and conflict resolution. Think about real-life examples where you've successfully managed resident concerns or improved communication between teams. We want you to shine!
✨Tip Number 3
Showcase your people skills! During interviews, highlight your ability to build relationships and support residents, especially vulnerable ones. Share stories that demonstrate your empathy and problem-solving abilities – that's what will set you apart.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let's get you that Resident Liaison Officer position!
We think you need these skills to ace Resident Liaison Officer in Hastings
Some tips for your application 🫡
Show Your People Skills: As a Resident Liaison Officer, your ability to connect with people is key. Make sure to highlight any experience you have in customer service or community engagement in your application. We want to see how you can bring that passion for helping others to our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experiences and how they relate to the role. We appreciate a well-structured application that gets straight to the point, so don’t be afraid to show us your communication skills!
Tailor Your Application: Take the time to customise your application for the Resident Liaison Officer role. Mention specific responsibilities from the job description and explain how your background fits. We love seeing candidates who take the extra step to align their skills with what we’re looking for!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at GNA Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like acting as a liaison for residents and coordinating with contractors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As this role is all about communication, be prepared to share examples of how you've successfully managed relationships in the past. Think of specific situations where you’ve resolved conflicts or supported vulnerable individuals. This will demonstrate your ability to connect with residents and maintain positive relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations. For instance, they might ask how you would deal with a resident who is upset about ongoing works. Practise your responses to these types of questions, focusing on empathy and effective communication.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
