At a Glance
- Tasks: Be the go-to person for residents during housing refurbishments and ensure their satisfaction.
- Company: Join a dedicated team focused on improving social housing.
- Benefits: Competitive salary, 28 days holiday, pension, and professional development opportunities.
- Other info: Dynamic role with opportunities to mentor and support others.
- Why this job: Make a real difference in residents' lives while enhancing your career in social housing.
- Qualifications: Experience in customer service or resident liaison, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Aldershot
Job Type: Permanent
Salary: £30,000 - £40,000K depending on experience
We are seeking an experienced and proactive Resident Liaison Officer to join our social housing refurbishment team.
About the Role
You will be the main point of contact for residents during refurbishment and maintenance projects. This is a customer-focused role ensuring residents are well-informed, supported, and satisfied throughout the works while helping to minimise disruption.
Key Responsibilities:
- Manage resident engagement across allocated projects, including pre-start visits and ongoing communication.
- Draft and issue clear letters, notices, and programme updates to residents.
- Maintain accurate records including resident trackers, vulnerability registers, and access logs.
- Identify vulnerable residents and ensure appropriate support and safeguarding measures are in place.
- Handle and resolve resident complaints and queries professionally.
- Liaise closely with Site Managers and Project teams to coordinate access and works.
- Support and mentor Trainee Resident Liaison Officers.
- Carry out pre- and post-inspections and provide regular performance reports.
Essential Requirements:
- Previous experience in a Resident Liaison or customer service role within social housing or construction.
- Excellent communication and interpersonal skills.
- Strong organisational and IT skills (Microsoft Office).
- Full UK driving licence and willingness to travel across sites.
- Ability to work independently and manage a demanding workload.
Package:
- Competitive hourly rate (depending on experience)
- 8:00 – 17:00 working hours
- 28 days holiday (including bank holidays)
- Workplace pension
- Opportunities for professional development
This is a great opportunity for someone who is passionate about delivering excellent resident service in the social housing sector.
Resident Liaison Officer in Aldershot employer: GNA Group
Join our dedicated team in Aldershot as a Resident Liaison Officer, where you will play a vital role in enhancing the lives of residents during refurbishment projects. We pride ourselves on fostering a supportive work culture that values professional development, offering competitive salaries, generous holiday allowances, and a commitment to employee well-being. With opportunities to mentor others and make a real difference in the community, this position is perfect for those seeking meaningful and rewarding employment in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Aldershot
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident engagement and conflict resolution. We recommend role-playing with a friend to get comfortable with your responses and showcase your excellent communication skills.
✨Tip Number 3
Showcase your organisational skills! Bring along examples of how you've managed resident communications or handled complaints in previous roles. This will demonstrate your proactive approach and ability to keep everything running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference in the social housing sector.
We think you need these skills to ace Resident Liaison Officer in Aldershot
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in resident liaison or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role is all about keeping residents informed and happy, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share an example of how you’ve successfully managed resident queries in the past.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks without dropping the ball. In your application, mention any tools or methods you use to stay organised, especially if you have experience with tracking systems or managing records.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep everything in one place and makes it easier for you to track your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at GNA Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident engagement and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role is all about communication, prepare examples of how you've effectively engaged with residents or customers in the past. Think about specific situations where you resolved issues or provided support, as this will highlight your interpersonal skills and customer-focused approach.
✨Be Ready to Discuss Organisational Skills
The job requires strong organisational abilities, so be prepared to talk about how you manage your workload and keep track of important information. Bring examples of how you've maintained records or managed multiple projects simultaneously, as this will show you can handle the demands of the role.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss how you've dealt with challenging situations in previous roles. Think about times when you had to resolve complaints or support vulnerable residents. This will illustrate your proactive approach and ability to think on your feet, which is crucial for a Resident Liaison Officer.
