At a Glance
- Tasks: Support patients in their journey to better hearing health while managing office tasks.
- Company: West Coast Hearing Clinic, a caring and supportive medical practice.
- Benefits: Flexible morning hours, competitive pay, and monthly bonus opportunities.
- Other info: Join a dynamic team with opportunities for growth in the healthcare field.
- Why this job: Make a meaningful difference in patients' lives while gaining valuable experience.
- Qualifications: 5 years of medical office management experience and strong customer service skills.
The predicted salary is between 19 - 20 £ per hour.
West Coast Hearing Clinic in Aberdeen, WA is currently interviewing candidates to join their team as a Part Time Patient Care Coordinator (PCC), 20-24 hours a week.
Mornings only, flexible with hours.
- What You’ll Do
- Answer questions about services and promotions
- Spot potential leads and keep patient flow running smoothly
- Manage scheduling, daily office tasks, and financial and administrative duties
- Handle insurance verification, inventory, and patient records
- Partner with clinic and home office teams to support operations
- Assist with marketing efforts, events, outreach, and patient retention activities
- Who Thrives in This Role
- Eager learners whose career is centered around working in a medical practice
- Strong multi-taskers with solid problem-solving skills
- Punctual, reliable professionals
- Individuals who genuinely love helping others in the medical industry while running a thriving practice
- Why It’s Rewarding
You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.
- Job Type
- Part Time, 20 -24 hours a week, morning hours flexible. No Weekends
- Location
- Aberdeen, WA
Compensation
- Pay is commensurate with experience and qualifications
- Monthly Bonus Opportunities
Essential Duties and Responsibilities
- Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
- Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
- Schedule and confirm appointments and conduct outbound retention calls to patients.
- Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
- Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
- Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
- Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
- Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
- Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
- Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
- Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
- Track marketing calls and inquiries from initial contact through the point of sale
- Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
- Training support for other location front office staff, as may be appropriate.
Education and Experience Requirements
- A minimum of 5 years of medical office management experience
- Experience with front desk in the hearing industry is a plus
- High school diploma or equivalent (GED)
- Required Skills
- Strong computer skills
- Experience with word processing and database software.
- Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population.
This includes listening, sales and problem-solving skills.
- Excellent oral and written communication skills.
- Basic understanding of accounting procedures and good math aptitude.
- Strong customer service orientation.
- Excellent organizational skills.
- Ability to manage multiple tasks within strict deadlines.
- Ability to input and track sales revenues and balance accounts daily and monthly.
- Detail oriented.
- Front desk medical experience required.
- Physical Demands
- Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
- Must be able to pick up after an interruption to complete tasks that require focus.
- Must be able to lift
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Patient Care Coordinator employer: gn
West Coast Hearing Clinic in Aberdeen, WA is an exceptional employer that prioritises a supportive and flexible work environment for its Patient Care Coordinators. With a focus on employee growth and development, the clinic offers opportunities to engage in meaningful patient interactions while enjoying a part-time schedule that accommodates personal commitments. The culture fosters teamwork and collaboration, ensuring that every team member feels valued and empowered to make a difference in the lives of patients seeking better hearing health.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Coordinator
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
✨Join Nursing Community Groups
Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like gn.
✨Stay Sharp with Continuous Learning
Part-time roles sometimes demand specific skills or certifications. Keep an eye on workshops or webinars that enhance your nursing skills, and don't forget to share your achievements on your social media or professional profiles to catch the eye of employers.
✨Apply Online with Us!
Don’t forget to apply for the part-time nursing positions directly through our website. We make it easy to connect with employers like gn who are looking for fantastic patient care professionals, so get your application in and showcase your passion for nursing!
We think you need these skills to ace Patient Care Coordinator
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
Showcase Your Communication Skills:In nursing, strong communication is key, both with patients and fellow staff. Use your cover letter to tell us about a time you effectively communicated with a patient or a team member, showing your ability to work well in a part-time capacity.
Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at gn, making you an ideal choice for flexible shifts.
Include Relevant Certifications:Don’t forget to mention any nursing certifications or training you’ve completed that are relevant to the role. This could make your application really stand out, especially for a part-time position at gn where specific skills might be in demand.
How to prepare for a job interview at gn
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
