At a Glance
- Tasks: Provide top-notch technical support and educate users on hearing solutions.
- Company: Join a supportive team at GN Hearing, dedicated to customer care.
- Benefits: Enjoy flexible working, competitive pay, and a focus on inclusivity.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives through empathetic customer support.
- Qualifications: Experience in tech support and knowledge of connected devices is a plus.
The predicted salary is between 30000 - 40000 £ per year.
The
Customer Care Technical Support Specialist provides front‑line, non‑clinical support primarily to end users.
This role enables end users to maximise the benefit of GN Hearing solutions by delivering high-quality technical support, clear product education, and empathetic customer care.
Focusing on accessories, consumables, apps and general product information.
The Team you will be part of
You will be part of the UK Customer Care team, which also encompasses Order entry and Technical Support.
Working closely alongside the whole team to offer the best support to end-users in a friendly and supportive team.
Your contribution is appreciated, and you will
- Handle end-user interactions via phone and e‑mail, supporting with enquiries and queries, bridging the gap between Customer Care and Technical Support for our end-users.
- Provide first‑line technical support for hearing devices, accessories, apps and connectivity solutions (pairing, Bluetooth, app connectivity, device handling).
- Guide end users on how to use their hearing aids, accessories and apps confidently and safely.
- Listen actively and respond with empathy, patience and professionalism, especially when customers are frustrated, worried or struggling with their hearing.
- Maintain strong, up‑to‑date knowledge of the GN Hearing portfolio (hearing devices, accessories, apps, connectivity solutions).
- Collaborate closely with colleagues in Customer Service, Sales and Product Management to resolve cases and improve the end‑user journey.
To perform well in the role, we imagine that you have
- Experience in Technical Support and be comfortable supporting connected devices, mobile apps (i OS/Android), Bluetooth and PC connectivity.
- Working knowledge of CRM/ticketing systems, preferably Salesforce (or equivalent platforms).
- Ability to follow structured troubleshooting flows and update case notes accurately and efficiently.
- Experience in the Hearing Care industry would be an advantage.
At GN, we pride ourselves on encouraging flexible working whenever possible.
We trust our people to fulfil their responsibilities, to know when in‑person collaboration is better than hybrid, and to be present when it's needed most.
We are focused on an inclusive recruitment process.
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.
#J-18808-Ljbffr
Technical Support Specialist in Harwell employer: GN Group
As a Channel Sales Support Coordinator at our UK&I location, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and development. We offer comprehensive training, competitive benefits, and a culture that values collaboration and innovation, ensuring you have the tools and support needed to excel in your role while making a meaningful impact on our channel partners' success.
