At a Glance
- Tasks: Lead a luxury coastal resort, enhancing guest experience and operational performance.
- Company: A prestigious luxury resort in Falmouth, known for its exceptional service.
- Benefits: Competitive salary with uncapped bonuses, complimentary meals, and wellness perks.
- Other info: Opportunity for career growth in a vibrant, high-performing environment.
- Why this job: Join a dynamic team and shape unforgettable experiences in a stunning coastal setting.
- Qualifications: Experience in hotel management and a passion for hospitality and team development.
The predicted salary is between 63000 - 77000 £ per year.
GMP Recruitment are delighted to be representing a leading luxury coastal resort in Falmouth in the search for an accomplished Hotel Manager.
This is a high-profile opportunity to lead a well-established destination resort, incorporating luxury accommodation, a thriving food and beverage operation, an award-winning spa and one of Cornwall’s largest health clubs.
Reporting to the Resort Director and working closely with the Board, you will take full responsibility for operational performance, commercial growth and guest experience across the property.
The role
As Hotel Manager, you will lead the day-to-day operation of the resort and drive continued improvements across service, standards, profitability and team engagement.
Key responsibilities include
- Taking full operational responsibility for the hotel and supporting the continued growth of the business.
- Leading and developing a senior operational team, including Food & Beverage, Kitchen, Front of House, Housekeeping, Maintenance, Spa and Health Club management.
- Managing a substantial operational workforce of approximately 180 employees.
- Delivering annual business plans, budgets and agreed revenue and profit targets.
- Driving sales and maximising guest spend across accommodation, food and beverage, spa treatments, health club and events.
- Maintaining tight control of payroll, labour ratios, costs, stock and departmental performance.
- Raising service standards, guest satisfaction, online review performance and repeat business.
- Building a positive, high-performing culture through coaching, training, recruitment and retention.
- Ensuring the property is maintained to an exceptional standard, with robust maintenance and housekeeping programmes in place.
- Ensuring full compliance across health and safety, fire safety, food safety and operational best practice.
- Championing the resort’s reputation within the local market and supporting future industry awards and recognition.
About you
You will be a commercially astute and highly visible hotel operator with a genuine passion for hospitality and people development.
You will ideally have
- Previous experience as a Hotel Manager, General Manager or Operations Manager within a busy, quality-led hotel or resort.
- Strong experience across both front-of-house and food and beverage operations.
- Proven P&L responsibility, budgeting experience and the ability to deliver profit growth.
- Experience managing a sizeable leisure-focused hotel operation, ideally 40+ bedrooms.
- A track record of building motivated teams, developing managers and improving staff retention.
- Excellent commercial awareness, analytical ability and confidence implementing efficient systems and processes.
- A hands-on, personable leadership style with real presence and the ability to inspire others.
- High standards, strong attention to detail and a clear understanding of luxury guest expectations.
- Experience within spa, health club or leisure operations would be highly advantageous, as would a background within a four-star-plus or AA-rated property.
Package
- Uncapped annual performance bonus; OTE circa £70,000+
- Complimentary meals on duty
- Food, beverage, spa and health club benefits
- Contributory pension
- Relocation support, where required
- #J-18808-Ljbffr
Hotel Manager in Falmouth employer: GMP Worldwide
At GMP Recruitment Agency Limited, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and development. As an IT Trainer, you'll enjoy the flexibility of a part-time role while making a meaningful impact across multiple sites in the vibrant locations of Southampton, Fareham, Portsmouth, Chandler's Ford, and Waterlooville. Our culture encourages collaboration and innovation, providing you with the opportunity to enhance your skills and contribute to the success of our team.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in Falmouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like GMP Worldwide. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to GMP Worldwide
Don't be shy about reaching out to GMP Worldwide directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Manager in Falmouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about GMP Worldwide and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at GMP Worldwide
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
