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For Companies At a Glance
- Tasks: Coordinate customer orders and ensure smooth communication throughout the process.
- Company: Join a successful Windows and Doors manufacturer in Worcestershire.
- Benefits: Competitive salary up to £32,000 and opportunities for personal development.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Experience in customer service or contract coordination is essential.
- Other info: Fast-paced environment with a focus on teamwork and professional growth.
The predicted salary is between 24000 - 32000 £ per year.
About the Company
GMP Recruitment are proud to be partnered with a highly successful, specialist Windows and Doors manufacturer located in the Worcestershire area. We are currently recruiting on their behalf for a customer focussed Contract Coordinator to join their team on a full time, permanent basis, working from their Upton Upon Severn site. Due to the location you will need your own transportation. On offer is a salary of up to £32,000 pending relevant experience.
Key Responsibilities
- Actively process all customer enquiries and orders in an accurate, professional and timely manner in accordance with the company KPI's, proactively working with operational areas to provide customers with proactive communication and accurate delivery timescales by phone and email.
- Manage the end-to-end processing of customer orders across Supply Only, Survey & Supply, and Survey, Supply & Fit services.
- Act as the primary point of contact for customers, proactively providing updates on delivery schedules, shipment progress, and any delays, including corrective action plans where required.
- Maintain regular, professional communication with customers via phone and email to confirm delivery dates and manage expectations.
- Liaise closely with internal departments (logistics, operations, production and sales) to obtain accurate shipment information and ensure smooth order progression.
- Work directly with Contracts Managers, Surveyors and other key stakeholders to coordinate activities and meet customer requirements.
- Produce weekly status reports for management and customers, detailing order progress, production stages and delivery lead times.
- Provide customers with product and technical information, escalating complex queries to specialist departments where necessary.
- Resolve order and delivery queries efficiently, ensuring high levels of customer satisfaction.
- Conduct initial order checks to identify inaccuracies, missing components or specification issues.
- Ensure all processing is fully compliant with company procedures, quality standards and service level agreements.
- Verify the accuracy of delivery addresses and site details prior to dispatch.
- Maintain daily communication with customers regarding imminent deliveries to ensure readiness and minimise disruption.
Desired Skills and Experience
- Proven experience in customer service, contract coordination or order processing.
- Excellent verbal and written communication skills, with the ability to engage professionally at all levels.
- Highly organised and detail-oriented, with strong administrative accuracy.
- Confident working independently and as part of a wider team.
- Able to remain calm, professional and solution-focused in challenging situations.
- Demonstrates a driven, proactive and accountable approach to work.
- Strong multitasking ability in a fast-paced, deadline-driven environment.
- Motivated to learn, develop and take ownership of personal development.
If the above Contract Coordinator role sounds perfect for you, please click apply. For more information, please contact GMP Recruitment directly.
Contract Coordinator employer: GMP Recruitment Ltd
Contact Detail:
GMP Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Coordinator
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills! As a Contract Coordinator, you'll be the go-to person for customers. So, brush up on your phone and email etiquette. Maybe even role-play with a friend to nail those tricky customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing proactive candidates!
We think you need these skills to ace Contract Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and contract coordination. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and internal teams, we recommend you demonstrate your excellent verbal and written communication skills in your application. Use clear and professional language to make a great first impression!
Be Detail-Oriented: As a Contract Coordinator, attention to detail is key. In your application, highlight any experiences where your organisational skills made a difference. We love seeing candidates who can manage multiple tasks without missing a beat!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at GMP Recruitment Ltd
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, values, and what sets them apart in the Windows and Doors industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer-Focused Scenarios
Since the role is heavily customer-oriented, think of examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Be ready to discuss how you managed communication and expectations, as this will demonstrate your suitability for the Contract Coordinator position.
✨Showcase Your Organisational Skills
The job requires strong organisational abilities, so be prepared to talk about how you manage multiple tasks and deadlines. You might want to share specific tools or methods you use to stay organised, which can give the interviewer confidence in your ability to handle the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the challenges they face in contract coordination, or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
