At a Glance
- Tasks: Lead daily operations and enhance guest experiences at a stunning coastal resort.
- Company: Join a top 4-star resort in beautiful Cornwall, known for its exceptional service.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and fantastic lifestyle perks.
- Other info: Collaborate closely with an experienced General Manager and develop your leadership skills.
- Why this job: Make a real impact on guest satisfaction and operational excellence in a sought-after location.
- Qualifications: Proven experience in senior operations within a 4-star hotel or resort.
The predicted salary is between 50000 - 50000 £ per year.
GMP Recruitment are delighted to be partnering with one of Cornwall’s leading 4-star coastal resorts as they seek an exceptional Operations Manager to join their Senior Leadership Team. This is a rare opportunity to shape the guest experience in one of the UK’s most desirable coastal destinations.
Salary: Up to £50,000 + quarterly bonus + excellent lifestyle benefits
The Role
As Operations Manager, you will take full ownership of day-to-day resort operations, ensuring excellence across accommodation, facilities, guest services, and the wider on-property experience. Working closely with the General Manager, you will lead multiple department heads, optimise operational performance, and champion a guest-first culture throughout the resort.
Key Responsibilities
- Lead and oversee daily operations across all core departments
- Drive accountability and consistent delivery of high service standards
- Maintain exceptional presentation and operational excellence across the resort
- Manage guest feedback and embed a culture of continuous improvement
- Oversee budgets, labour planning, and operational KPIs
- Support revenue growth through efficient, commercially minded decision-making
- Ensure robust maintenance standards and property presentation
- Uphold full health safety and compliance requirements
- Coach, develop, and inspire managers and their teams
About You
- Proven senior operations experience within a 4-star+ hotel or resort
- Strong background leading multiple departments in a fast-paced environment
- Commercially confident with experience managing budgets and performance metrics
- Hands-on, guest-focused, organised, and solutions-driven
- A natural communicator who can motivate and lead diverse teams
Why Join?
- Senior leadership role within a renowned Cornish coastal resort
- Work in one of the UK’s most sought-after lifestyle locations
- Real influence over guest experience and operational success
- Close collaboration with an experienced General Manager
- Competitive salary, quarterly bonus, and excellent development opportunities
Ready to Take the Next Step? If the above role sounds perfect for you, or you require more information, please click apply.
Hotel Operations Manager in Cornwall employer: GMP RECRUITMENT LIMITED
Join a prestigious 4-star coastal resort in Cornwall, where you will play a pivotal role in shaping the guest experience and leading a dynamic team. With a competitive salary, quarterly bonuses, and exceptional lifestyle benefits, this position offers not only professional growth but also the chance to work in one of the UK's most desirable locations. Embrace a culture that prioritises excellence and continuous improvement, while enjoying the stunning surroundings of Cornwall.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Manager in Cornwall
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the resort and its culture. Understand their guest experience philosophy and think of ways you can contribute to it. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams and improved guest experiences in previous roles. We want to see that you can inspire others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hotel Operations Manager in Cornwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that align with the Operations Manager role. Highlight your senior operations experience in 4-star hotels and any achievements that showcase your ability to lead multiple departments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about shaping guest experiences and how your hands-on, solutions-driven approach makes you the perfect fit for our team.
Showcase Your Leadership Skills:In both your CV and cover letter, emphasise your experience in coaching and developing teams. We want to see how you've motivated diverse teams and driven accountability in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at GMP RECRUITMENT LIMITED
✨Know the Resort Inside Out
Before your interview, make sure to research the resort thoroughly. Understand its unique selling points, guest demographics, and recent reviews. This knowledge will help you demonstrate your passion for the role and show how you can enhance the guest experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight specific situations where you improved service standards or resolved operational challenges. This will illustrate your ability to inspire and manage diverse teams effectively.
✨Be Ready to Discuss Budgets and KPIs
Since the role involves managing budgets and performance metrics, be prepared to discuss your experience with financial management. Bring examples of how you've optimised costs while maintaining high service levels, as this will showcase your commercial confidence.
✨Emphasise a Guest-First Culture
Think about how you can embed a guest-first culture within the resort. Prepare to share your strategies for managing guest feedback and fostering continuous improvement. This will demonstrate your commitment to enhancing the overall guest experience.
