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- Tasks: Lead and motivate the Sales Office team while ensuring operational efficiency.
- Company: GMK is a leading distributor in the UK sports shooting market, established in 1971.
- Benefits: Enjoy a competitive salary, pension scheme, life assurance, and employee discounts.
- Why this job: Join a dynamic team, enhance dealer relationships, and make an impact in the sporting goods industry.
- Qualifications: Experience in operations management, strong communication skills, and a passion for shooting sports required.
- Other info: Full-time role based in Fareham with opportunities for travel across the EU and US.
The predicted salary is between 36000 - 60000 £ per year.
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GMK (previously Gunmark until 1998) was established in 1971, headquartered in Fareham, Hampshire and employs c65 full time staff. A distributor and importer of shotguns, rifles, ammunition and accessories for the UK sports shooting market, GMK also supplies firearms, ammunition and accessories to law enforcement agencies and the Ministry of Defence.
Role Title : Operation Manager
Location: Full time Bear House, Fareham
Reports to: General Manager
Direct reports : 4
We are seeking a highly organized, commercially minded Operations Manager to oversee the internal Sales Office function at GMK. This role is pivotal in supporting the brand portfolio, ensuring exceptional dealer service, operational efficiency The ideal candidate will lead by example, be process-driven, and possess a strong background in operations management.
Day to day Responsibilities:
–Lead and motivate the Sales Office, fostering a culture of excellence, accountability, and collaboration.
–Maintain high standards of appearance, attendance, enthusiasm, and courtesy across both teams.
–Ensure the team is up to date with product knowledge and changes within the brand portfolio.
–Collaborate closely with the Head of Sales to enhance dealer relationships and service levels.
–Continually review and optimise business processes to improve efficiency and streamline operations.
–Work closely with the Workshop Manager and Warehouse manages to ensure best in class aftersales service.
–Drive sales growth through effective upselling and cross-selling strategies.
–Oversee and ensure timely deliveries aligned with service level agreements (SLAs).
–Promote teamwork and open communication across departments.
–Ensure compliance with firearms legislation
–Represent the company and brands at trade events, sales meetings, and industry competitions.
–Collaborate with Procurement to manage inbound stock requirements alongside management of old lines.
–Uphold company policies, procedures, and regulatory obligations, including ISO and internal standards.
–Encourage teamwork through good communication and information sharing and promote a strong work ethic
About You / Competencies
–Extensive operational experience in sales support environments.
–Demonstrated success in customer service and staff management.
–Be an active and competent shooter, with a keen general interest in the sport and be able to relate to customer ‘s specific needs
–Understanding of effective selling skills and principals coinciding with best practices of customer service
–Aware of the commercial aims and objectives of the Company/Brand
–Solid communication and interpersonal skills
–Use of analytics to support business decisions
–Ability to travel freely in the EU and US
–Problem-solving & Change Management
–Analytical and data reporting
–Interpersonal
–Organisation, planning, time management and prioritisation
–Teamwork
–IT Literacy including MS Office especially Excel
–Self-motivated
–Willing & able to get involved & “roll sleeves up” to help solve issues within the team
–Flexible approach
–Passion for product
–Results orientated
–Integrity and strong business ethics
- Employer/Employee Pension Salary Exchange Scheme
- Life Assurance
- Income Protection
- Company Bonus Scheme
- Employee Purchase Scheme
- Employee Referral Programme
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Sporting Goods Manufacturing
Referrals increase your chances of interviewing at GMK Ltd by 2x
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Operations Manager employer: GMK Ltd
Contact Detail:
GMK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with GMK's product range and the sports shooting market. Understanding the specifics of shotguns, rifles, and ammunition will not only help you relate to customers but also demonstrate your passion for the industry during interviews.
✨Tip Number 2
Network within the sporting goods and firearms community. Attend trade events and competitions where GMK is represented. This will give you a chance to meet current employees and learn more about the company culture, which can be beneficial in your application.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience in managing teams or projects. Highlight how you have motivated teams to achieve operational excellence, as this aligns closely with the responsibilities of the Operations Manager role.
✨Tip Number 4
Prepare to discuss your analytical skills and how you've used data to drive business decisions in past roles. Being able to articulate your problem-solving approach and change management experience will set you apart from other candidates.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your operational experience, particularly in sales support environments. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to motivate teams and improve efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the sporting goods industry and your understanding of customer needs. Mention specific examples of how you've successfully managed teams and improved processes in previous roles.
Showcase Relevant Skills: Highlight your analytical skills and IT literacy, especially with MS Office and Excel. Provide examples of how you've used data to support business decisions and drive sales growth through effective strategies.
Demonstrate Industry Knowledge: Mention your interest in shooting sports and any relevant experience you have. This will show that you understand the market and can relate to customers' specific needs, which is crucial for the Operations Manager role.
How to prepare for a job interview at GMK Ltd
✨Show Your Leadership Skills
As an Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed teams in the past. Highlight any specific strategies you've used to foster a culture of excellence and accountability.
✨Demonstrate Your Industry Knowledge
Since GMK operates in the sporting goods sector, it's crucial to show your understanding of the industry. Brush up on current trends in sports shooting and be ready to discuss how you can relate to customers' needs based on your own experiences as a shooter.
✨Emphasise Process Improvement
The role requires continual review and optimisation of business processes. Prepare to share examples of how you've successfully improved operational efficiency in previous roles. Discuss specific metrics or outcomes that demonstrate your impact.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage change. Think of scenarios where you've had to overcome challenges in operations management, and be ready to explain your thought process and the results of your actions.
