General working hours
37.5 hours per week - Monday to Thursday 8:30am – 5.00pm, Fridays 8:00am – 4:30pm/8:30am – 5:00pm on a rota basis
Contract
Permanent
About GMK Ltd
GMK Ltd is the UK's leading distributor of premium firearms and shooting sports equipment. We are proud to be part of the Beretta Holding group, the oldest family‑run firearms manufacturer in the world, with a rich heritage spanning over 500 years.
Our diverse portfolio includes renowned brands such as Beretta, Holland & Holland, Centanex, The Beretta Gallery and premium brands known for their quality and performance such as Tikka, Sako, RWS, Norma, and Chapuis.
About the role
We are looking to recruit a highly motivated, organised Sales Administrator to join our admin/customer service team. This is a varied role dealing with trade and consumer inquiries as well as providing a supporting role to our UK field sales executives.
- Answering and responding professionally to all customer inquiries via telephone and email
- Entering and monitoring orders to ensure customer delivery requirements are met, including any special arrangements regarding delivery, invoicing, etc
- Working collaboratively to solve customer issues as quickly and as efficiently as possible
- Processing returned goods, collection of goods and credits
- Completing export administration
- Dealing with all aspects of consumer inquiries relating to our products, availability through the network of stockists, taking decisions on complaints and returns
- Supporting and liaising with our field sales executives
- Assisting with the organisation of goods for trade shows and events
- Warranty processing
- Maintaining and updating customer database files
Qualifications and Skills
What we expect of you
- Strong communication skills – verbal and written
- Good IT skills, confident with Microsoft Word & Excel
- A high level of attention to detail with internal motivation for accuracy and efficiency
- Able to work within a team and independently
- Due to our location, a car driver is recommended
- 23 days annual holiday (increases with length of service)
- Company events
- Free on-site parking
- Life assurance
- Income protection
- Enhanced Maternity and Paternity pay
- Salary sacrifice scheme
- Professional development training opportunities
- Cycle to work scheme
Previous administration experience is essential.
Experience of country pursuits, shooting in particular, would be advantageous but is not essential.
- Non-Disclosure and Barring Service Check: This position is subject to the Rehabilitation of Offenders Act (Exceptions Order)1975. Please be aware that we shall seek both voluntary disclosure and a formal Disclosure and Barring Service Check
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Sales Administrator in Fareham employer: GMK Ltd
GMK Ltd is an exceptional employer, offering a supportive work culture that values teamwork and individual contributions within the dynamic field of firearms and shooting sports equipment. Located in Fareham, employees benefit from a range of perks including a company pension, enhanced parental leave, and opportunities for professional growth, all while being part of a prestigious family-run group with over 500 years of heritage. Join us to be part of a passionate team dedicated to excellence and innovation in the industry.
