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- Tasks: Coordinate aftercare processes and ensure client satisfaction post-project completion.
- Company: Join a leading construction group focused on customer experience.
- Benefits: Competitive pay, birthday off, 25 days holiday, and career development opportunities.
- Why this job: Be the key contact for clients and make a real difference in their experience.
- Qualifications: Experience in aftercare coordination and strong communication skills required.
- Other info: Dynamic work environment with a structured career development programme.
The predicted salary is between 36000 - 60000 £ per year.
As we continue to strengthen our customer-focused offering, we are looking to appoint an Aftercare Coordinator to join our team. This role is key to ensuring a positive experience for our clients and end users following project completion, supporting the smooth handover and aftercare process across our developments.
You’ll act as a central point of contact for aftercare queries, coordinating responses between clients, site teams, subcontractors, and internal departments to ensure issues are resolved efficiently and professionally.
What you’ll be doing:
- Provide efficient and effective co-ordination of the Aftercare function across the Group.
- Log and track defects on Aftercare software.
- Co-ordinate workload of existing Regional Aftercare Managers.
- Build and maintain relationships with clients, end users and key subcontractors.
- Ensure Aftercare department fully implements and complies with company policies and procedures.
- Monitor and track defects periods for projects and assist in co-ordinating defects response at end of rectification periods.
- Ensure defects notifications are addressed within timescales specified in project contractual documentation.
- In conjunction with Regional Aftercare Managers, identify type and priority of defect to categorise response time.
About You:
- Previous experience of co-ordinating Aftercare in a construction environment.
- Good understanding of construction and related terminology, able to deal with defects on a wide range of building types across various sectors.
- Knowledge of common defects and issues which arise on completed projects.
- Strong and effective communication skills.
- Excellent planning and organisational skills.
- Able to deal with and interpret technical documentation.
What we offer in return:
- A competitive remuneration package.
- Birthday off.
- 25 days + stats holiday entitlement.
- A structured career development programme.
- Access to a wide range of benefits including; EV Salary Sacrifice Scheme (eligible after successful completion of probationary period), Simply Health, Cycle to Work Scheme, Death In Service benefit, Employee Assistance Programme (EAP) for confidential support.
If this opportunity sounds of interest to you, please apply today and our talent team will be in touch with you, once they have reviewed your application.
Aftercare Coordinator in Leeds employer: GMI Construction Group PLC
Contact Detail:
GMI Construction Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Coordinator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the construction industry, especially those who work in aftercare. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with aftercare coordination and how you’ve tackled defects in past projects.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website, express your interest, and highlight how you can add value to their aftercare team.
✨Tip Number 4
Follow up! After any interaction, whether it’s an interview or a casual chat, drop a quick thank-you email. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
We think you need these skills to ace Aftercare Coordinator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftercare Coordinator role. Highlight your experience in coordinating aftercare in a construction environment and any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of construction terminology and your strong communication skills.
Showcase Your Organisational Skills: Since planning and organisation are key for this role, give examples in your application of how you've successfully managed workloads or coordinated teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Aftercare Coordinator position!
How to prepare for a job interview at GMI Construction Group PLC
✨Know Your Aftercare Inside Out
Make sure you understand the aftercare process and terminology specific to the construction industry. Brush up on common defects and issues that arise in completed projects, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As an Aftercare Coordinator, you'll be the central point of contact for various stakeholders. Prepare examples of how you've effectively communicated with clients, site teams, and subcontractors in the past. This will demonstrate your ability to manage relationships and resolve issues efficiently.
✨Demonstrate Organisational Prowess
Highlight your planning and organisational skills during the interview. Be ready to discuss how you would log and track defects using aftercare software, and how you prioritise tasks to ensure timely responses to defects notifications.
✨Prepare Questions About Company Policies
Familiarise yourself with the company's policies and procedures related to aftercare. Prepare thoughtful questions about how they implement these policies, as this shows your genuine interest in ensuring compliance and maintaining high standards in aftercare.
