Supplier Relationship Management Analyst

Supplier Relationship Management Analyst

Location: Hybrid ways of working at our office in Wimbledon

Contract: Permanent

Salary: Competitive

The SRM Analyst is responsible for supporting the effective management of strategic, critical and key supplier relationships through structured governance, performance reporting, stakeholder coordination and continuous improvement.

Working closely with Supplier Relationship Management (SRM), Procurement, Third Party Risk Management (TPRM), business owners and control functions, the role helps ensure supplier performance, contractual commitments, service issues, risks, actions and value opportunities are visible, understood and actively managed.

The role provides hands-on support for supplier scorecards, governance meetings, Quarterly Business Reviews (QBRs), supplier account plans, action tracking and management information across the supplier lifecycle.

What you'll be doing :

• Support the implementation and consistent application of the SRM framework across strategic, critical and key suppliers.
• Maintain supplier account plans, relationship maps, governance calendars and supplier segmentation records.
• Coordinate regular supplier governance meetings, including operational reviews, QBRs and Annual Business Reviews (ABRs).
• Prepare agendas, packs and minutes, and maintain clear decisions, actions, owners and due dates.
• Build effective working relationships with supplier managers, business owners and cross-functional stakeholders.
• Develop and maintain supplier scorecards covering service, operational, commercial, risk, innovation and relationship measures.
• Collect, validate and analyse KPI, SLA and contractual performance information from suppliers and internal stakeholders.
• Monitor performance trends, recurring issues, overdue actions and service improvement plans, escalating material concerns promptly.
• Support evidence-based review of supplier delivery against contractual obligations and business expectations.
• Maintain accurate governance records and evidence in relevant systems and repositories.
• Identify and track supplier value, innovation, efficiency and continuous improvement opportunities.
• Maintain value and innovation pipelines, including agreed benefits, owners, delivery milestones and outcomes.
• Support joint improvement initiatives with suppliers and business stakeholders.
• Analyse supplier and governance data to identify themes, root causes and opportunities to improve outcomes.
• Support SRM input to supplier onboarding, material change, renewal and exit activities.
• Coordinate with Procurement, TPRM, Finance, Legal, Risk, Compliance, Information Security, Data Privacy and Operational Resilience to ensure relevant actions are progressed.
• Help maintain visibility of supplier risks, incidents, dependencies, remediation plans and key contractual milestones without duplicating TPRM ownership.
• Escalate control gaps, unresolved actions, deteriorating performance and emerging supplier concerns.
• Produce accurate and timely SRM dashboards, governance reports and senior management information.
• Maintain central SRM trackers, action logs, issue logs, review schedules and document repositories.
• Support reporting on supplier performance, service issues, value delivery, governance effectiveness and overdue actions.
• Contribute to the ongoing improvement of SRM processes, templates, guidance, data quality and tooling.

What you'll bring :

• Experience in Supplier Relationship Management, vendor management, procurement, contract management, service management or a comparable supplier-facing role.
• Experience supporting supplier performance reviews, governance forums, scorecards or service reporting.
• Strong analytical capability, with confidence interpreting KPI, SLA, trend and issue data.
• Excellent organisation and attention to detail, including disciplined action and milestone tracking.
• Strong written and verbal communication skills, with the ability to produce clear governance packs and management information.
• Effective stakeholder management skills and the confidence to follow up, constructively challenge and escalation.
• Proficiency with Microsoft Excel, PowerPoint and Word, and experience working with structured data and reporting tools. Confident using Microsoft Excel, PowerPoint, Outlook and supplier or risk management systems.
• Able to manage multiple assessments and deadlines, prioritising based on risk, urgency and governance requirements.

Desirable:

• Experience managing or supporting strategic, critical or outsourced suppliers in a complex organisation.
• Understanding of supplier lifecycle management, contractual obligations, service improvement and third-party risk management.
• Experience in a regulated environment, financial services or operational resilience.
• Experience using procurement, contract lifecycle, service management or supplier management platforms such as ServiceNow, Workday or Gatekeeper.
• Experience supporting audit, assurance or regulatory evidence requests.

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