Operations Director

Job Description

ODIN Recruitment are currently looking to speak with Experienced Operations Directors for an opportunity with our client for a permanent position. This role is based in London with global opportunity.

The Operations Director – Strategic Accounts Finance is responsible for leading a team of managed services and projects professionals who are dedicated to delivering a project or service to our clients’ identified strategic accounts in finance. This is a global role that includes improving efficiency, productivity, and quality while delivering in line with budget requirements in a safe and fully compliant working environment.

The role will work closely with the Sales Directors of Strategic Accounts Finance and Heads of Country to ensure operational focus and delivery strategies, processes, and procedures are fully aligned. There will also be a requirement to collaborate with the Operations Director – Strategic Accounts Tech and the Operations Director – Key and Transactional Accounts on occasion to ensure resources are utilized effectively and shared between business units when applicable and to align processes and policy as part of the same operational team.

What you’ll be doing as our Operations Director:

• Develop and implement the overall operational strategy in alignment with the strategic account goals and objectives.
• Understand the unique operational needs and challenges of each account and develop customized operational strategies.
• Foster deep relationships with key customer stakeholders.
• Meet and exceed financial/margin expectation deliverables at account and project level.
• Identify opportunities for process improvement and efficiency enhancement.
• Analyze existing processes and workflows to identify areas for optimization.
• Manage and allocate resources efficiently, including budgeting and resource planning.
• Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
• Recruit, train, and manage a high-performing operational team focused on strategic account sales.
• Set clear KPIs and performance expectations for the team.
• Provide coaching, guidance, and support to help team members achieve their goals.
• Collaborate with cross-functional teams (e.g., operations – key accounts/tech accounts and sales) to align strategies and resources.
• Develop and maintain quality management systems in collaboration with the Global Head of Operations, the Operations Director – Strategic Accounts Tech, and the Operations Director – Key Accounts.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Implement and maintain safety protocols to create a secure working environment.
• Manage relationships with suppliers and vendors to optimize costs and improve service quality.
• Negotiate contracts and agreements to secure favorable terms.
• Provide regular reports and updates to senior management on the performance of strategic accounts finance.
• Communicate client feedback and insights to relevant teams for continuous improvement.
• Establish key metrics to measure the progress and impact of operational strategic accounts.
• Provide operational support for managed service/Day 2 related activities within the strategic tech and key and transactional accounts.

What we’re looking for in our Operations Director:

• Proven experience in global operational leadership and delivery within both tech cabling infrastructure projects and managed services.
• Key relationships with strategic account “finance” customers.
• Strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions.
• Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams.
• Exceptional communication and presentation skills, both written and verbal.
• Strong business acumen and a deep understanding of organizational dynamics.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Understanding and experience of the industry.

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