GMCA seeks a Senior Service Desk Team Leader to provide operational leadership for the GMFRS/GMCA ICT Service Desk, reporting to the Head of Digital Services. You will oversee first-line and selected second-line support, ensuring high performance and a customer-focused service.
You will drive workforce planning for a 24/7 environment, monitor SLAs/KPIs, coach staff, manage incidents and contribute to digital transformation and ICT improvement programmes.
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Senior Service Desk Lead — 24/7 ITIL & Ops Excellence employer: GMCA
At Greater Manchester Combined Authority (GMCA), we pride ourselves on being an exceptional employer that champions creativity, innovation, and professional growth. Our supportive work culture fosters collaboration and inclusivity, allowing you to make a meaningful impact on the community while enjoying flexible hybrid working arrangements. Join us in shaping the narrative of one of the UK's most vibrant city-regions, where your contributions will resonate with millions and help drive positive change.
