GMCA is seeking a Senior Service Desk Team Leader to provide operational leadership for the GMFRS/GMCA ICT Service Desk. You will manage day-to-day service delivery, lead a busy team across 24/7/365 operations and ensure high customer satisfaction through strong governance and process improvements.
The role requires ITIL Foundation and proven leadership of ICT support teams in a complex environment, with ability to manage competing priorities and deliver against performance metrics.
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Senior Service Desk Lead — 24/7 ICT Support employer: GMCA
At Greater Manchester Combined Authority (GMCA), we pride ourselves on being an exceptional employer that champions creativity, innovation, and professional growth. Our supportive work culture fosters collaboration and inclusivity, allowing you to make a meaningful impact on the community while enjoying flexible hybrid working arrangements. Join us in shaping the narrative of one of the UK's most vibrant city-regions, where your contributions will resonate with millions and help drive positive change.
