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- Tasks: Support teams in campaigns, manage social media, and assist members with their needs.
- Company: Join GMB, one of the UK's largest trade unions, representing diverse professionals.
- Benefits: Enjoy a competitive salary, pension scheme, and various employee assistance programmes.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong admin skills, empathy, and the ability to work under pressure are essential.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 31636 - 44490 £ per year.
GMB Midlands Region is seeking applications for the role of Support Worker on an 18 month fixed-term contract for maternity cover. The successful candidate needs to be aware that they may on occasions be expected to travel to other locations in the Region, and to cover between teams in the event of absences. This is a dynamic role that will allow the successful candidate to be actively involved in all areas of the region’s activities, including supporting the teams out on demonstrations and campaigns, and taking a leading role in handling all aspects of the office team’s social media activity.
The successful candidates will have:
- Excellent administration and organising skills to a high standard.
- Good standard of verbal and written communication skills, including the ability to communicate effectively and appropriately with a variety of people and organisations in a positive and helpful manner.
- Good interpersonal skills, including having empathy and understanding with the issues faced by members in order to provide support to the region’s members.
- Ability to produce work to a high standard, ensuring accuracy and close attention to detail.
- Ability to be discreet with confidential and sensitive materials is essential and to make personal judgements as required, whilst adhering to GDPR and GMB policies.
- Ability to exercise initiative in dealing with members’ problems and identifying solutions.
- Ability to work in a fast paced and frequently high-pressure environment both to a specific work programme and frequent on-demand, ad hoc requests, is essential.
- Flexibility and ability to prioritise workload, undertake projects and work to deadlines, alongside day-to-day requests for assistance, often under pressure.
- Strong data entry, IT skills and knowledge of data and communications platforms.
- The ability to work flexibly in a team, independently and on your own initiative, and to co-operate with colleagues to ensure delivery of team targets.
KNOWLEDGE
- Knowledge of using online membership systems, computer applications and platforms and the ability to use the internet for retrieving information.
- Knowledge of using an understanding online systems, processes and regulations within GMB guidelines.
- Excellent and accurate keyboard and IT skills, together with a readiness to use online databases.
EXPERIENCE
- Proven experience of organising and prioritising a high workload, working to tight deadlines, as part of a team and on their own using initiatives in coping with the demands of the post.
- Experience of working with data and databases ensuring quality, integrity and accuracy of data.
- Experience of working in membership services.
- Possess a flexible attitude and a full range of administrative skills as outlined in the job description.
- Be able to work on their own initiative to undertake duties in a professional and efficient manner.
- Have an understanding of the GMB Union as well as commitment of the wider Trade Union and Labour movement.
- Applicants must be prepared to work as a team member and the successful candidate would display strong interpersonal skills along with an ability to communicate effectively in challenging environments.
On a personal basis, applicants would need to display energy, enthusiasm, resilience, commitment and an ability to use initiative. In return, we offer excellent terms and benefits, including:
- Final Salary Pension Scheme
- Employee Assistance Programme
- Childcare Assistance Scheme
- Season Ticket Loan
- Cycle to Work Scheme
- Eye Care claim back Scheme
- Annual Leave Purchase Scheme
- Annual Health Check
If you think you may be who we’re looking for and if you feel you meet the criteria outlined in the person specification in the job description, we’d like to hear from you.
TO APPLY: If you’d like to apply, please download the application pack documents from the links located on the right-hand side. Please note: Late or incomplete applications will not be considered, so please ensure you have completed all sections of the application form (including referee details) and submitted no later than the specified deadline.
Location: Nottingham Office
Position: Support Worker 32.5 hours per week, Fixed-term Contract [18 months]
Deadline to apply: 12:00 noon on Tuesday 24th February 2026
Salary: Grade 4 (starting salary £31,636.32 p.a.)
Area/Team: Midlands Region
Support Worker - Midlands Region in Nottingham employer: GMB Union
Contact Detail:
GMB Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker - Midlands Region in Nottingham
✨Tip Number 1
Get to know the GMB and its values! Understanding the union's mission and how it supports its members will help you connect with interviewers. Show us your passion for the role and how you can contribute to the team.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with a variety of people, we recommend rehearsing how you’d handle different scenarios. Think about how you can demonstrate empathy and understanding during your conversations.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've managed workloads and prioritised tasks in the past. We want to see that you can thrive in a fast-paced environment while keeping everything on track.
✨Tip Number 4
Don’t forget to highlight your IT skills! Familiarise yourself with online membership systems and data management. We’re looking for someone who can hit the ground running, so show us you’ve got the tech know-how to support our teams effectively.
We think you need these skills to ace Support Worker - Midlands Region in Nottingham
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how you fit into the role, so make sure you understand what we're looking for and tailor your application accordingly.
Show Off Your Skills: Highlight your administration and communication skills in your application. We’re keen on seeing how your experience aligns with the requirements, so don’t hold back on showcasing your strengths!
Be Yourself: We value authenticity! When writing your application, let your personality shine through. Share your passion for supporting others and your commitment to the values of the GMB Union.
Submit Through Our Website: Make sure to apply through our website as instructed. Double-check that all sections of the application form are completed, including referee details, before hitting that submit button. We can’t wait to hear from you!
How to prepare for a job interview at GMB Union
✨Know Your Stuff
Before the interview, make sure you understand GMB's mission and values. Familiarise yourself with their activities, especially in the Midlands Region. This will help you connect your skills and experiences to what they do, showing that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare specific examples that highlight your administration, communication, and interpersonal skills. Think of situations where you've successfully supported others or handled sensitive information. This will demonstrate your ability to meet the job requirements effectively.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving abilities. Practice how you would handle various scenarios, such as dealing with a member's issue or managing tight deadlines. This will show that you can think on your feet and adapt to challenges.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the team dynamics, upcoming campaigns, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the position is the right fit for you.
