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- Tasks: Lead client engagement and manage projects to deliver top-notch solutions.
- Company: Dynamic company in expansion mode, fostering a motivated team culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by driving client success and leading innovative projects.
- Qualifications: Proven experience in client management and enterprise software solutions.
- Other info: Join a passionate team and enjoy a vibrant work environment.
The predicted salary is between 36000 - 60000 £ per year.
Berkshire based - hybrid role.
My client is in expansion mode and is actively looking to recruit a very strong Client and Customer Manager who will join a hardworking and motivated team of Client Engagement professionals.
The ideal candidate will be someone who demonstrates gravitas and strong selling and account development skills and experience. Responsibilities include:
- Influencing the acquisition of new customers.
- Managing services and solution delivery projects.
- Supporting pre-sales, architecting solutions, and managing projects.
- Taking ownership of relationships between client stakeholders and solution design & delivery teams.
- Establishing a true understanding of each client's business processes and needs during the Pre-Sales cycle or in up-sell phases for existing clients.
- Selling additional licences and value-add professional services consulting to existing customers.
- Leading and inspiring strong, multi-located, multi-skilled teams in the sale and delivery of solutions & services to deadline and budget.
- Areas covered include CRM, Finance, HCM, Talent Development, Payroll, LMS, ERP, DW, BI, e-Commerce, and systems integration.
- Delivery of tangible benefits by employing best practices in pre-sales and solution design.
- Ensuring products and services delivered are timely, high quality, fit for purpose, and offer measurable gains by satisfying key needs.
- Analysing project goals and creating a plan to achieve those goals.
- Managing scope, schedule, and cost across Client implementations.
The ideal candidate will have a proven track record of leading deployments of Enterprise Software Solutions in a client environment, with a passion for delivering real business value to customers.
Additional responsibilities include:
- Leading a small team of Engagement and Project Managers.
- Establishing and adhering to defined delivery roadmaps.
- Analysing projects in detail to establish any risks, gaps, and shortfalls.
- Quality control and ongoing measurement of project progress.
- Monitoring areas that could be improved upon.
- Maintaining a vigilant and ongoing overview of current and proposed project spend.
- Stakeholder and customer management, including the need to be assertive if required.
- Ongoing improvement of all areas of project delivery and rollout.
- Building a narrative.
- In-depth client engagement on an ongoing basis.
- Successfully negotiating 'pushback'.
- Providing an ongoing and readily accessible point of escalation.
- Budget responsibility at all stages of the project lifecycle.
Head of Client and Customer Engagement in Reading employer: GMA Consulting
Contact Detail:
GMA Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client and Customer Engagement in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their business processes and needs so you can demonstrate how your skills align with their goals during the chat.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led teams and managed projects in the past. Highlight your ability to inspire and deliver results under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Client and Customer Engagement in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your achievements in client engagement and project management to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've successfully led teams and managed client relationships, so we can see your gravitas in action!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing challenges you’ve faced in previous roles. We want to know how you tackled them and what strategies you used to deliver results for your clients.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our expanding team!
How to prepare for a job interview at GMA Consulting
✨Know Your Client Engagement Stuff
Make sure you brush up on your knowledge of client and customer engagement strategies. Be ready to discuss how you've successfully managed client relationships in the past, especially in a hybrid role. Think about specific examples where you've influenced new customers or led teams to deliver solutions.
✨Showcase Your Leadership Skills
As a Head of Client and Customer Engagement, you'll need to lead a team effectively. Prepare to share experiences where you've inspired and motivated multi-located teams. Highlight your approach to managing projects and ensuring quality delivery while keeping everyone on track.
✨Understand the Business Needs
Demonstrate your ability to analyse client business processes and needs. Be prepared to discuss how you've tailored solutions to meet those needs in previous roles. This shows that you can establish a true understanding of clients, which is crucial for this position.
✨Be Ready for Problem-Solving
Expect questions about how you've handled project risks and gaps in the past. Have examples ready that showcase your analytical skills and your ability to create plans that achieve project goals. This will show that you're proactive and can manage scope, schedule, and cost effectively.
