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- Tasks: Provide weekend IT support and ensure seamless service for customers.
- Company: Dynamic IT managed service provider supporting diverse sectors across the UK.
- Benefits: On-call pay, hourly rate for site visits, flexible remote work options.
- Why this job: Gain valuable experience in IT support while making a difference for local businesses.
- Qualifications: Experience in IT support, desktop/laptop troubleshooting, and printer support.
- Other info: Immediate start available; great opportunity for career growth in tech.
THIS ROLE IS A WEEKEND ON CALL SUPPORT ROLE. You will be paid an oncall rate, then an hourly rate if you need to go to site. You must be based near Aberdeen to attend site visits when needed.
The Company: My client is an IT managed service and support business that supports customers in the public and commercial sectors across the UK.
The Role: They currently have an opportunity for an IT support engineer to provide an oncall and support cover 2-3 weekends per month. You will provide out of hours support at the weekend to allow 7 days per week IT support coverage of commercial and public sector customers in the Aberdeen area. This can be remote and onsite if needed.
Ideally You Will Have:
- Experience in IT support, remote and onsite.
- Good desktop and laptop support experience.
- Printer support experience.
- Some Microsoft applications experience.
- A Disclosure Scotland certificate would be an advantage.
This role is available immediately, please contact me for more info.
IT Support Engineer employer: GMA Consulting
Contact Detail:
GMA Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in support roles. They might know about openings or can refer you directly, which always gives you a leg up.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on common IT support scenarios and how you’d handle them. We want you to showcase your problem-solving skills and experience with desktop and laptop support.
✨Tip Number 3
Don’t forget to highlight your availability! Since this role involves weekend on-call support, make sure to emphasise your flexibility and readiness to jump in when needed. It shows you're committed and reliable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience, especially with desktop and laptop support. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about this weekend on-call support role and how your experience aligns with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Availability: Since this role involves weekend on-call support, make sure to mention your availability clearly in your application. We need to know you can commit to 2-3 weekends a month, so let’s get that sorted from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at GMA Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your IT support skills, especially desktop and laptop troubleshooting. Be ready to discuss specific issues you've resolved in the past, as this will show your practical experience and problem-solving abilities.
✨Familiarise Yourself with the Company
Research the company’s services and their customer base in the public and commercial sectors. Understanding their operations will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for On-Call Scenarios
Since this role involves weekend on-call support, think about how you would handle urgent situations remotely or onsite. Prepare examples of past experiences where you successfully managed high-pressure situations or provided quick solutions.
✨Highlight Your Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with customers who may not be tech-savvy. Practice explaining technical concepts in simple terms, and be ready to showcase your ability to remain calm and professional under pressure.
