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- Tasks: Provide top-notch IT support to healthcare customers and manage incidents effectively.
- Company: Dynamic UK IT consultancy focused on innovative solutions for the health sector.
- Benefits: Hybrid working, competitive daily rate, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a supportive environment.
- Why this job: Join a passionate team and make a real difference in healthcare IT.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of healthcare IT systems.
The predicted salary is between 30000 - 40000 £ per year.
HYBRID WORKING PATTERN
12 month contract
Daily Rate Inside IR35
Some out of hours working on a rota basis
The Company is a UK IT consultancy that designs, implements, and supports IT infrastructure and software solutions for customers across the UK.
The Role:
- Working as part of the Service Support team in the UK with responsibility for delivering service to our Health sector customers.
- Joining a virtual cross geography community of experienced engineers.
- Delivering support to our customers across the UK and Ireland.
The Main Goal Will Be:
- Deliver an excellent standard of support to our customers.
- Identify and suggest improvements for the benefit of Operational KPIs.
- Improve and consolidate RI product lines competencies.
What You'll Be Doing:
- Incident Triage and assignment.
- Incident Investigation (and on-site investigation, as needed).
- Incident Update and management.
- Incident prioritization and escalation trigger.
- Incident Closure.
- Incident resolution.
- Article creation and collaboration with Service Desk Experts to create new articles.
- Problem Creation for RCA (Root Cause Analysis, if applicable).
- Customer on-site visit for crisis management and complex issues resolution.
- Manage KPIs including NPS (Net Promoter Score), Ticket Turnaround and Backlog Management.
- Manage SLA Performance (Incident Management).
- Identify improvement areas and then create/review/update operational processes.
- Working with 3rd Party Suppliers in the delivery of Solutions to our customers.
What You Will Bring:
- The successful candidate should have previous experience in a similar role.
- Motivated to work in a hands-on role within the healthcare IT industry.
- IT/Technical skills such as:
- Knowledge and experience with Windows OS including servers and storage solutions.
- Networking, monitoring, and automation tools.
- Database (Oracle preferred), SQL.
- Virtualization solutions (e.g., HyperV).
- IT Security Policies and Standards.
- IT system architectures.
- Scripting languages (Perl, Powershell, Python) (considered as a plus).
- Troubleshooting skills on different levels (application, database, OS, hardware, networking, etc.).
- Knowledge on DICOM, Health Level Seven (HL7) and Integrating the Healthcare Enterprise (IHE) as well as Radiology Workflow.
YOU MUST HAVE A VALID UK WORK VISA AND BE ABLE TO COMMUTE TO LIVERPOOL.
IT Support Consultant - Liverpool employer: GMA Consulting
Contact Detail:
GMA Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Consultant - Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those in healthcare. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and industry knowledge. Be ready to discuss your experience with Windows OS, networking tools, and any relevant scripting languages. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in the past. This will demonstrate your ability to manage incidents and improve operational processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Consultant - Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Consultant role. Highlight your relevant experience, especially in healthcare IT, and showcase your technical skills like Windows OS and networking tools. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your hands-on experience and any specific projects that relate to the job description.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their troubleshooting skills and ability to manage incidents effectively. Share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at GMA Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows OS, networking, and any relevant tools like SQL or Oracle. Be ready to discuss your hands-on experience and how you've tackled troubleshooting in the past.
✨Understand the Healthcare IT Landscape
Familiarise yourself with key concepts like DICOM, HL7, and IHE. Being able to speak knowledgeably about these topics will show that you're not just technically savvy but also understand the specific needs of the healthcare sector.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific incidents or crises. Think of examples from your past roles where you successfully managed incidents or improved processes, and be ready to share those stories.
✨Show Your Customer-Centric Approach
Since the role involves delivering excellent support, be prepared to discuss how you've prioritised customer satisfaction in previous positions. Highlight any KPIs you've managed, like NPS or SLA performance, to demonstrate your commitment to service excellence.