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- Tasks: Provide top-notch IT support to healthcare customers across the UK and Ireland.
- Company: Dynamic UK IT consultancy focused on innovative infrastructure and software solutions.
- Benefits: Hybrid working, competitive daily rate, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a collaborative environment.
- Why this job: Join a passionate team and make a real difference in the healthcare IT sector.
- Qualifications: Experience in IT support, strong technical skills, and a hands-on approach.
The predicted salary is between 30000 - 40000 £ per year.
HYBRID WORKING PATTERN
12 month contract
Daily Rate
Inside IR35
Some out of hours working on a rota basis
The Company: Is a UK IT consultancy that designs, implements, and supports IT infrastructure and software solutions for customers across the UK.
THE ROLE: Working as part of Service Support team in the UK with responsibility for delivering service to our Health sector customers, you will join a virtual cross geography community of experienced engineers. Delivering Support to our customers across the UK and Ireland.
The main goal will be:
- Deliver an excellent standard of support to our customers
- Identify and suggest improvements for the benefit of Operational KPIs
- Improve and consolidate RI product lines competencies.
What you’ll be doing:
- Incident Triage and assignment
- Incident Investigation (and on-site investigation, as needed)
- Incident Update and management
- Incident prioritization and escalation trigger
- Incident Closure
- Incident resolution
- Article creation and collaboration with Service Desk Experts to create new articles
- Problem Creation for RCA (Root Cause Analysis if applicable)
- Customer on site visit for crisis management and complex issues resolution
- Manage KPIs including NPS (Net Promoter Score), Ticket Turnaround and Backlog Management
- Manage SLA Performance (Incident Management)
- Identify improvement areas and then create/review/update operational processes
- Working with 3rd Party Suppliers in the delivery of Solutions to our customers.
What you will bring:
The successful candidate should have previous experience in a similar role.
- Motivated to work in a hands-on role within the healthcare IT industry
- IT/Technical skills such as:
- Knowledge and experience with Windows OS including servers and storage solutions
- Networking, monitoring, and automation tools - Database (Oracle preferred), SQL
- Virtualization solutions (e.g., HyperV)
- IT Security Policies and Standards
- IT system architectures
- Scripting languages (Perl, Powershell, Python) (considered as a plus)
- Troubleshooting skills on different levels (application, database, OS, hardware, networking, etc.)
- Knowledge on DICOM, Health Level Seven (HL7) and Integrating the Healthcare Enterprise (IHE) as well as Radiology Workflow.
YOU MUST HAVE A VALID UK WORK VISA AND BE ABLE TO COMMUTE IN CENTRAL SCOTLAND/GLASGOW.
Please contact me for more info.
IT Support Consultant - Glasgow employer: GMA Consulting
Contact Detail:
GMA Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Consultant - Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those in healthcare. Attend local meetups or online webinars to get your name out there and learn about potential job openings.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you would handle specific incidents or customer queries. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your technical expertise and past projects. This is a great way to stand out from the crowd when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're keen and professional, which is exactly what employers are looking for.
We think you need these skills to ace IT Support Consultant - Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Consultant role. Highlight your relevant experience, especially in healthcare IT and any specific technical skills mentioned in the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your motivation for working in a hands-on role within the healthcare sector.
Show Off Your Technical Skills: Be sure to showcase your technical skills clearly. Whether it's your knowledge of Windows OS, networking tools, or scripting languages, we want to see what you've got! Use bullet points for clarity and impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GMA Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows OS, networking, and any relevant scripting languages. Be ready to discuss your hands-on experience and how you've tackled specific IT challenges in the past.
✨Understand the Healthcare Sector
Since this role focuses on the health sector, it’s crucial to familiarise yourself with healthcare IT standards like DICOM and HL7. Showing that you understand the unique challenges of this industry will set you apart from other candidates.
✨Prepare for Incident Management Scenarios
Think about past incidents you've managed and be prepared to discuss your approach to triage, prioritisation, and resolution. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Your Problem-Solving Skills
Be ready to demonstrate how you identify improvement areas and suggest operational process updates. Highlight any experiences where you’ve successfully collaborated with teams or third-party suppliers to enhance service delivery.