At a Glance
- Tasks: Provide advanced technical support and excellent customer service to clients.
- Company: Dynamic IT Services and Consultancy organisation with a strong UK presence.
- Benefits: Hybrid work model, excellent career prospects, and a supportive team environment.
- Other info: Opportunity for career growth and development in a fast-paced environment.
- Why this job: Join a growing company and enhance your tech skills while making a real impact.
- Qualifications: Experience in server support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
THIS ROLE IS HYBRID Livingston based 1 day per week. Excellent career prospects.
The Company: The company is an IT Services and Consultancy organisation with a strong presence across the UK.
The Role: This role handles advanced cases requiring technical support, alongside escalations or overflow from the 1st Line Support Team. Alongside their advanced technical capability, the 2nd Line Support Engineer must deliver excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations. While providing technical support and excellent customer service to clients, the 2nd Line Support Engineer is key to delivering high-quality services and excellent levels of client satisfaction. The role holder will be required to achieve and maintain necessary vetting (e.g., Disclosure Scotland, BPSS, SC).
The successful candidate should have:
- Previous experience in a similar role
- Server Support experience
- Ideally have some system administration experience
- Strong communication and problem solving skills
- Technical skills: Microsoft collaboration tool configuration and management, including O365, SharePoint and Teams
- You must have Server Support experience
- Virtual desktop technologies, Hyper-V, Azure VM
- Remote monitoring tools, including N-Able N-Central
- Replication and backup solutions, including Zerto and Veeam
- VMWare vSphere Storage
This is an excellent opportunity to join a business with a clear growth/career path.
YOU MUST HAVE A VALID UK WORK PERMIT TO APPLY.
2nd Line Remote Support in Edinburgh employer: GMA Consulting
As a leading IT Services and Consultancy organisation, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. With a hybrid working model based in Livingston, our team enjoys the flexibility of remote work while benefiting from excellent career prospects and a supportive environment that values technical expertise and outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Remote Support in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that 2nd Line Remote Support role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common interview questions related to server support and problem-solving to show off your expertise.
✨Tip Number 3
Showcase your experience with Microsoft collaboration tools and virtual desktop technologies during interviews. We want to see how you can bring your skills in O365, Hyper-V, and Azure VM to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 2nd Line Remote Support in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in 2nd line support and server management. We want to see how your skills match the job description, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of what we do, so let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We’re looking for those strong problem-solving skills, so share specific instances where you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at GMA Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft collaboration tools like O365, SharePoint, and Teams. Be ready to discuss your experience with server support and virtual desktop technologies, as these will likely come up during the interview.
✨Showcase Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples of how you've handled challenging situations in the past. Think about times when you provided first-touch resolution or met SLA obligations, and be ready to share those stories.
✨Understand the Company Culture
Research the company’s values and culture before your interview. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about career progression opportunities or how they measure success in the 2nd Line Support role.
