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For Companies At a Glance
- Tasks: Provide top-notch IT support to healthcare customers and improve operational processes.
- Company: Dynamic UK IT consultancy focused on innovative solutions.
- Benefits: Hybrid working, competitive daily rate, and hands-on experience in healthcare IT.
- Why this job: Join a supportive team and make a real difference in the health sector.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of healthcare IT.
- Other info: Exciting opportunity for career growth in a collaborative environment.
The predicted salary is between 30000 - 40000 £ per year.
HYBRID WORKING PATTERN
12 month contract
Daily Rate
Inside IR35
Some out of hours working on a rota basis
The Company
Is a UK IT consultancy that designs, implements, and supports IT infrastructure and software solutions for customers across the UK.
The Role
Working as part of Service Support team in the UK with responsibility for delivering service to our Health sector customers, you will join a virtual cross geography community of experienced engineers. Delivering Support to our customers across the UK and Ireland.
The Main Goal Will Be
- Deliver an excellent standard of support to our customers
- Identify and suggest improvements for the benefit of Operational KPIs
- Improve and consolidate RI product lines competencies.
What You'll Be Doing
- Incident Triage and assignment
- Incident Investigation (and on-site investigation, as needed)
- Incident Update and management
- Incident prioritization and escalation trigger
- Incident Closure
- Incident resolution
- Article creation and collaboration with Service Desk Experts to create new articles
- Problem Creation for RCA (Root Cause Analysis if applicable)
- Customer on site visit for crisis management and complex issues resolution
- Manage KPIs including NPS (Net Promoter Score), Ticket Turnaround and Backlog Management
- Manage SLA Performance (Incident Management)
- Identify improvement areas and then create/review/update operational processes
- Working with 3rd Party Suppliers in the delivery of Solutions to our customers.
What You Will Bring
- The successful candidate should have previous experience in a similar role
- Motivated to work in a hands-on role within the healthcare IT industry
- IT/Technical skills such as:
- Knowledge and experience with Windows OS including servers and storage solutions
- Networking, monitoring, and automation tools - Database (Oracle preferred), SQL
- Virtualization solutions (e.g., HyperV)
- IT Security Policies and Standards
- IT system architectures
- Scripting languages (Perl, Powershell, Python) (considered as a plus)
- Troubleshooting skills on different levels (application, database, OS, hardware, networking, etc.)
- Knowledge on DICOM, Health Level Seven (HL7) and Integrating the Healthcare Enterprise (IHE) as well as Radiology Workflow.
YOU MUST HAVE A VALID UK WORK VISA AND BE ABLE TO COMMUTE TO LIVERPOOL
Please contact me for more info.
IT Support Consultant - Liverpool in Burnley employer: GMA Consulting
Contact Detail:
GMA Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Consultant - Liverpool in Burnley
✨Tip Number 1
Network like a pro! Reach out to folks in the IT support field, especially those working in healthcare. Join relevant groups on LinkedIn or attend local meetups to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and common troubleshooting scenarios. We recommend practising with mock interviews to get comfortable discussing your experience and how you handle incidents.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share specific examples of how you've resolved complex issues in the past. This will demonstrate your ability to manage KPIs and improve operational processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Consultant - Liverpool in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Consultant role. Highlight your relevant experience, especially in healthcare IT, and showcase your technical skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've delivered excellent support in previous positions and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, emphasise your troubleshooting abilities and any experience with incident management. We want to see how you approach complex issues and your methods for resolution.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at GMA Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows OS, networking, and any specific tools mentioned in the job description. Be ready to discuss your experience with troubleshooting and how you've handled complex issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved incidents in previous roles. Think about times when you improved operational processes or managed KPIs effectively. This will demonstrate your proactive approach and ability to deliver excellent support.
✨Understand the Healthcare IT Landscape
Familiarise yourself with key concepts like DICOM, HL7, and IHE. Being able to speak knowledgeably about these topics will show that you're not just technically skilled but also understand the specific needs of the healthcare sector.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-life situations, such as managing a crisis or dealing with a difficult customer. Practise your responses to these scenarios, focusing on your thought process and the steps you would take to resolve the issue.