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For Companies At a Glance
- Tasks: Provide advanced technical support and excellent customer service to clients.
- Company: Dynamic IT Services and Consultancy organisation with a strong UK presence.
- Benefits: Hybrid work model, career growth opportunities, and a supportive team environment.
- Why this job: Join a growing company and enhance your tech skills while helping clients succeed.
- Qualifications: Experience in technical support, strong communication, and problem-solving skills required.
- Other info: Must have a valid UK work permit to apply.
The predicted salary is between 30000 - 42000 £ per year.
THIS ROLE IS HYBRID Livingston based 1 day per week.
The Company: The company is an IT Services and Consultancy organisation with a strong presence across the UK.
The Role: This role handles advanced cases requiring technical support, alongside escalations or overflow from the 1st Line Support Team. Alongside their advanced technical capability, the 2nd Line Support Engineer must deliver excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations. While providing technical support and excellent customer service to clients, the 2nd Line Support Engineer is key to delivering high-quality services and excellent levels of client satisfaction. The role holder will be required to achieve and maintain necessary vetting (e.g., Disclosure Scotland, BPSS, SC).
The successful candidate should have:
- Previous experience in a similar role
- Ideally have some system administration experience.
- Strong communication and problem solving skills
- Technical skills:
- Microsoft collaboration tool configuration and management, including O365, SharePoint and Teams.
- Virtual desktop technologies, Hyper-V, Azure VM
- Remote monitoring tools, including N-Able N-Central.
- Familiarity with networking and firewall key principles.
- Replication and backup solutions, including Zerto and Veeam.
- VMWare vSphere Storage
This is an excellent opportunity to join a business with a clear growth/career path.
YOU MUST HAVE A VALID UK WORK PERMIT TO APPLY.
2nd Line Remote Support employer: GMA Consulting
Contact Detail:
GMA Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Remote Support
✨Tip Number 1
Get your tech skills sharp! Brush up on Microsoft collaboration tools like O365, SharePoint, and Teams. The more confident you are with these, the better you'll impress during interviews.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you've tackled tricky tech issues. Being able to share these experiences will show you're ready for the challenges of a 2nd Line Support role.
✨Tip Number 3
Don’t forget about customer service! Prepare to discuss how you’ve delivered excellent support in the past. Remember, it’s not just about fixing problems; it’s about making clients feel valued.
✨Tip Number 4
Apply through our website! We’re all about helping you land that job, so make sure you submit your application directly with us. It’s the best way to get noticed!
We think you need these skills to ace 2nd Line Remote Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in 2nd line support and any technical skills mentioned in the job description. We want to see how your background aligns with what we're looking for!
Show Off Your Communication Skills: Since this role involves delivering excellent customer service, don’t forget to showcase your strong communication skills in your application. We love candidates who can convey complex technical information clearly!
Highlight Problem-Solving Experience: We’re on the lookout for someone who can tackle advanced cases effectively. Share examples of how you've solved tricky problems in previous roles to demonstrate your capability.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at GMA Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft collaboration tools like O365, SharePoint, and Teams. Be ready to discuss your experience with virtual desktop technologies and remote monitoring tools, as these will likely come up during the interview.
✨Show Off Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples of how you've handled difficult situations or provided exceptional support in the past. Think about specific instances where you achieved first-touch resolution or met SLA obligations.
✨Prepare for Problem-Solving Questions
Expect to face some scenario-based questions that test your problem-solving abilities. Practice articulating your thought process clearly, as this will demonstrate your analytical skills and ability to think on your feet.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. This will help you tailor your responses to align with what they’re looking for in a candidate. Showing that you understand their mission can set you apart from other applicants.
