At a Glance
- Tasks: Provide admin support, coordinate maintenance works, and manage financial records.
- Company: A respected building services contractor with over 260 years of heritage.
- Benefits: Competitive salary, benefits, and excellent long-term career prospects.
- Other info: Office-based in Central London with a 3-month probation period.
- Why this job: Join a dynamic team and support London's prestigious buildings.
- Qualifications: 2+ years in admin or help desk role, strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Central London (Full-Time, Office Based)
Salary: Competitive + Benefits
Hours: Monday to Friday, 8:00am - 5:00pm (40 hours per week)
The Opportunity
Our client is a highly respected and long-established building services contractor with a rich heritage spanning more than 260 years. Operating across Building, Mechanical & Electrical, and Maintenance divisions, they deliver a comprehensive range of services to some of London's most prestigious and historic buildings. Due to continued growth, they are seeking an organised and proactive Help Desk Administrator to join their Maintenance team based in Central London. This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and enjoys coordinating multiple tasks while providing exceptional support to operational teams and clients.
Key Responsibilities
- Provide administrative support to Contracts Managers and the wider maintenance team.
- Schedule and coordinate reactive maintenance works and help desk call-outs.
- Maintain accurate records, databases, and spreadsheets in line with client requirements.
- Monitor and maintain holiday and absence records to support workforce planning.
- Create and maintain asset registers within the CAFM system.
- Produce and update Excel-based reports and trackers.
- Process and maintain financial records including invoices, credits, interim applications, final accounts, and VAT documentation.
- Support contract-specific financial administration processes.
- Prepare financial reports and spreadsheets for internal and client use.
- Collate and prepare information and figures for client meetings.
- Undertake general office administration duties as required.
About You
To be successful in this role, you will have:
Essential
- Minimum of 2 years' experience in an administrative or help desk support role.
- Strong organisational skills and excellent attention to detail.
- Excellent verbal and written communication skills.
- Strong literacy and numeracy abilities.
- Confidence working with multiple stakeholders, including clients and suppliers.
Proficiency in:
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Internet-based systems
Desirable
- Experience within a Maintenance, Facilities Management, or Building Services environment.
- Experience using CAFM systems.
- Knowledge of Microsoft PowerPoint.
Additional Information
Full-time, office-based position in Central London. 3-month probationary period. Applicants must have the right to work in the UK.
If you are an organised administrator looking to join a well-established and reputable organisation with excellent long-term career prospects, we would love to hear from you.
Help Desk Administrator employer: GM Recruitment
Join a prestigious building services contractor with over 260 years of heritage, where your role as a Help Desk Administrator will be pivotal in supporting the maintenance team in Central London. Enjoy a vibrant work culture that values organisation and proactivity, alongside competitive benefits and opportunities for professional growth within a respected firm known for its commitment to excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Help Desk Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their projects and how your skills can contribute to their success. This will help you stand out as a candidate who’s genuinely interested in the role and the organisation.
✨Tip Number 3
Practice your communication skills! As a Help Desk Administrator, you’ll need to interact with various stakeholders. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Help Desk Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administrative roles, especially any help desk support you've done. We want to see how your skills match the key responsibilities listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Help Desk Administrator role. Share specific examples of how you've excelled in similar positions and how you can contribute to our team.
Show Off Your Skills:Don’t forget to mention your proficiency in Microsoft Excel, Word, and Outlook. If you have experience with CAFM systems or financial administration, make sure to highlight that too. We love seeing candidates who are tech-savvy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at GM Recruitment
✨Know Your Stuff
Make sure you understand the role of a Help Desk Administrator inside out. Familiarise yourself with the key responsibilities listed in the job description, like scheduling maintenance works and managing financial records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your organisational skills and attention to detail during the interview. Prepare examples from your past experience where you've successfully managed multiple tasks or supported a team. This will demonstrate that you can thrive in a fast-paced environment, just like the one described in the job posting.
✨Brush Up on Tech
Since proficiency in Microsoft Excel and other software is essential, make sure you're comfortable discussing your experience with these tools. You might even want to bring along a sample report or spreadsheet you've created to showcase your skills. This will give you an edge and prove your capability to handle the technical aspects of the role.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company and the team you'll be working with. Ask about their approach to maintenance projects or how they support their staff's professional development. This shows that you're not only interested in the job but also in being a part of their long-term success.
