At a Glance
- Tasks: Coordinate maintenance requests and support a busy team in a fast-paced environment.
- Company: Established building and maintenance contractor with a strong reputation.
- Benefits: Permanent position with a supportive team and opportunities for growth.
- Other info: Join a dynamic team and enhance your career in facilities management.
- Why this job: Make a real impact by ensuring smooth operations in London's notable buildings.
- Qualifications: 2 years of admin experience, strong organisational skills, and clear communication.
Location: London
Hours: Monday to Friday, 8:00am - 5:00pm
Hours per week: 40 hours
Employment type: Permanent
The Opportunity
We are looking for an organised and proactive Help Desk Administrator to join a busy Maintenance team in London. This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced environment, coordinating engineers and contractors, managing reactive maintenance requests and ensuring clients are kept informed throughout the process. You will provide essential administrative support to the Contracts Managers and Maintenance team, helping to ensure that reactive works, planned visits and service requests are efficiently scheduled, tracked and completed.
Key Responsibilities:
- Provide day-to-day administrative support to the Contracts Managers and Maintenance team.
- Act as the first point of contact for reactive maintenance requests, logging, allocating and tracking jobs through to completion.
- Schedule reactive and help desk call-outs across multiple contracts, coordinating engineers and subcontractors.
- Actively chase updates on open jobs and ensure clients are kept informed of progress.
- Monitor the shared maintenance inbox continually, filing and actioning incoming emails appropriately to maintain a low-backlog standard.
- Maintain accurate records, spreadsheets and Work in Progress (WIP) information.
- Raise purchase orders and invoices as required.
- Complete, process and file SVRs.
- Create and maintain asset registers within the CAFM system, ensuring records support compliance requirements.
- Book and coordinate contractor service visits with contractors and clients to ensure sites remain compliant.
- Assist with compiling and distributing the weekly engineer planner.
- Carry out general administrative duties to support the smooth running of the Maintenance function.
About You
We are looking for someone who is highly organised, confident and able to manage multiple priorities in a busy maintenance environment. You will ideally have:
- A minimum of 2 years' experience in a similar administrative role.
- Experience within maintenance or facilities maintenance is desirable.
- A good general standard of education; no specific formal qualification is required.
- Excellent literacy and numeracy skills.
- Strong organisational and time-management skills.
- A punctual, reliable and proactive approach.
- Clear communication skills and the confidence to communicate with clients, contractors and engineers.
- An assertive and confident approach to chasing outstanding actions and maintaining service levels.
IT & Systems Skills
You should be comfortable using:
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Internet-based systems
- CAFM software
Experience using CAFM systems and working with maintenance help desk processes would be particularly advantageous.
This is a great opportunity to join an established and highly respected building and maintenance contractor, playing an important role within the Maintenance team. You will help coordinate reactive works, support engineers and contractors, maintain compliance and deliver a responsive service to clients across some of London's most notable buildings. If you have experience in maintenance administration, facilities management or a similar help desk environment and are looking for your next opportunity, we'd love to hear from you.
Help Desk Administrator in Camden Town employer: GM Recruitment
At GM Recruitment, we pride ourselves on being an excellent employer, offering our Painters & Decorators the opportunity to work on prestigious high-end projects in the heart of Central London. Our supportive work culture fosters professional growth, with competitive weekly pay and a commitment to safety and quality, ensuring that our team members can take pride in their craftsmanship while advancing their careers in a vibrant urban environment.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Administrator in Camden Town
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GM Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GM Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help Desk Administrator in Camden Town
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GM Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at GM Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GM Recruitment!
How to prepare for a job interview at GM Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
