At a Glance
- Tasks: Lead the front of house team and deliver exceptional customer service at events.
- Company: Join a charity dedicated to supporting a diverse community in Rochdale.
- Benefits: Competitive salary, inclusive environment, and opportunities for personal growth.
- Other info: We welcome applicants from all backgrounds and life experiences.
- Why this job: Be the face of exciting events and make a positive impact in your community.
- Qualifications: Level 3 in event management or customer service, plus relevant experience.
The predicted salary is between 23735 - 29009 £ per year.
Band 3, £26,668 - £29,877 (pro-rate for part time hours) Heywood Civic, Middleton Arena and other sites as required.
When you join Your Trust as a Front of House Manager, you will be part of a charity based in Rochdale that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people.
The purpose of the job is to provide a professional, efficient and high quality service to customers of the Venues. This includes using your excellent customer service skills to be the public face of the Events and Entertainment operation at Middleton Arena, Heywood Civic Centre and other sites as required by leading the day to day delivery of events and activities, providing line management to staff, ensuring regular and effective communication across the Team as well as ensuring exceptional customer service and health and safety standards.
What do I need to have?
- Qualified to Level 3 in event management, customer service or qualified by experience
- Experience of working closely with promoters and artists
- Experience of managing and providing direction to staff
- Commercial awareness of performing arts and entertainment opportunities
- Demonstrate an ability to handle sensitive situations sympathetically and ensure confidentiality
- Working knowledge of Health and Safety issues and regulations that apply to facility management
- Ability to relate to all people including establishing relationships and trust, working as part of a team and working under pressure
- Ability to provide clear instruction, set targets, motivate and inspire staff to achieve targets
- Strong organisation skills with the ability to work to deadlines whilst ensuring accuracy and attention to detail
- Excellent communication; both oral and written and excellent interpersonal skills
As an organisation we encourage an environment which is inclusive to all therefore we welcome applications from people from all backgrounds and with all different kinds of life experiences.
If you have any interest in / or experience in any of the following: Sports Coach, Community Work, Health & Fitness, Customer Service then we would love to hear from you.
If you have any queries please call 01706 926215. All positions are subject to a DBS Check appropriate to the role.
Front of House Manager in Rochdale employer: GM Active C.I.C.
Joining Your Trust as a Front of House Manager means becoming part of a dedicated charity in Rochdale that prioritises community well-being and inclusivity. With a strong focus on employee growth, you will benefit from a supportive work culture that values diverse experiences and encourages professional development, all while delivering exceptional service at vibrant venues like Middleton Arena and Heywood Civic Centre.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Rochdale
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like GM Active C.I.C.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to GM Active C.I.C.
Don't be shy about reaching out to GM Active C.I.C. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in Rochdale
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about GM Active C.I.C. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at GM Active C.I.C.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
