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- Tasks: Help customers succeed with Glyphic by solving technical problems and improving their experience.
- Company: Join an innovative AI-powered platform transforming sales intelligence.
- Benefits: Competitive salary, flexible work environment, and opportunities for growth.
- Why this job: Be a key player in shaping product direction and making a real impact.
- Qualifications: Experience in coding, APIs, and customer interactions is essential.
- Other info: Dynamic team culture focused on collaboration and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Your mission is to play a critical role in helping customers and prospects succeed with Glyphic. From early sales conversations through onboarding and longâterm usage, you will act as a technical partner, problem solver, and advocate.
Sitting at the intersection of customers, product, and engineering, you will work handsâon with real customer environments and production systems. You will help unblock technical questions early in the sales process, ensure customers onboard smoothly, and turn realâworld customer challenges into scalable product and platform improvements as Glyphic grows.
In practice, this means you will:
- Partner with Sales on calls to advocate for Glyphic, validate technical requirements, and answer inâdepth technical questions before customers buy.
- Work closely with Product and Engineering to surface patterns from customer work, helping prioritise features and shape the roadmap based on real customer needs.
- Triage and resolve technically complex customer issues across integrations, APIs, data flows, and workflows.
- Support customers transitioning data, workflows, and processes from competitors or legacy tools into Glyphic.
- Handle bespoke customer data requests, balancing speed for the customer with scalable, reusable solutions.
This role exists to ensure customer learnings flow directly into the product, integrations scale cleanly across accounts, and engineering time is spent building the right things, not firefighting.
Your profile includes being a customerâfacing engineer who enjoys working on realâworld systems and solving practical problems end to end. You are comfortable switching between debugging production issues, writing code, and working directly with customers to unblock them.
You bring a strong technical foundation, paired with empathy for users and a bias toward building scalable solutions rather than oneâoff fixes.
You likely have:
- Experience writing productionâquality code, scripts, or internal tools.
- Handsâon experience working with APIs, integrations, and data flows.
- Strong debugging skills across multiple systems and layers.
- Experience working directly with customers or users in a technical context.
- Comfort owning problems end to end in an earlyâstage or fastâmoving environment.
You might also have:
- Experience integrating with CRMs or thirdâparty SaaS tools (e.g. HubSpot, Salesforce).
- Exposure to customer onboarding, implementations, or POCs.
- Experience building internal tooling, automation, or monitoring.
- Interest in shaping product direction based on real customer usage.
Above all, you are a builder with empathy; you care about solving the right problems, not just shipping code.
About Us: Glyphic is an AIâpowered conversation intelligence platform that transforms how sales teams work. We are on a mission to free sales professionals from tedious tasks and unlock the hidden insights in every conversation, empowering teams to build stronger relationships and close more deals. Backed by leading venture capital investors, we are building the future of sales intelligence.
Customer Engineer in London employer: Glyphic
Contact Detail:
Glyphic Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Engineer in London
â¨Tip Number 1
Get to know Glyphic inside out! Familiarise yourself with our platform, features, and the common challenges customers face. This way, when you chat with potential employers, you can show off your knowledge and passion for helping customers succeed.
â¨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, join relevant groups, and attend industry events. Building connections can give you insider info about the company culture and even lead to referrals.
â¨Tip Number 3
Prepare for technical interviews by brushing up on your coding skills and debugging techniques. Practice solving real-world problems that customers might face, so you can demonstrate your problem-solving abilities during the interview.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in being part of the Glyphic team and ready to contribute to our mission.
We think you need these skills to ace Customer Engineer in London
Some tips for your application đŤĄ
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see your experience with APIs, integrations, and any production-quality code you've written. This is your chance to shine!
Emphasise Customer Empathy: Since this role is all about helping customers, donât forget to showcase your ability to understand and solve their problems. Share examples of how you've supported users in the past and how you approach customer challenges.
Tailor Your Application: Take a moment to customise your application for us at Glyphic. Mention specific aspects of our mission and how your skills align with what weâre looking for. It shows youâve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy to do!
How to prepare for a job interview at Glyphic
â¨Know Your Tech Inside Out
As a Customer Engineer, you'll need to demonstrate your technical prowess. Brush up on your knowledge of APIs, integrations, and data flows. Be ready to discuss specific examples from your past experiences where you solved complex technical issues or improved processes.
â¨Showcase Your Customer Empathy
This role is all about understanding customer needs. Prepare to share stories that highlight your ability to connect with users and advocate for their requirements. Think about times when you turned customer feedback into actionable improvements.
â¨Prepare for Real-World Scenarios
Expect to tackle practical problems during the interview. Familiarise yourself with common challenges customers face when transitioning to new systems. Be ready to brainstorm solutions on the spot, showcasing your problem-solving skills and creativity.
â¨Align with Glyphic's Mission
Research Glyphicâs products and understand their mission to empower sales teams. Be prepared to discuss how your skills and experiences align with their goals. Show enthusiasm for their vision and how you can contribute to building the future of sales intelligence.
