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- Tasks: Help customers succeed with Glyphic by solving technical problems and improving product features.
- Company: Join an innovative AI-powered platform transforming sales intelligence.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Make a real impact by shaping product direction and enhancing customer experiences.
- Qualifications: Experience in coding, APIs, and customer-facing roles; strong problem-solving skills.
- Other info: Dynamic startup culture with a focus on empathy and building scalable solutions.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Your mission is to play a critical role in helping customers and prospects succeed with Glyphic. From early sales conversations through onboarding and long‑term usage, you will act as a technical partner, problem solver, and advocate. Sitting at the intersection of customers, product, and engineering, you will work hands‑on with real customer environments and production systems. You will help unblock technical questions early in the sales process, ensure customers onboard smoothly, and turn real‑world customer challenges into scalable product and platform improvements as Glyphic grows.
In practice, this means you will:
- Partner with Sales on calls to advocate for Glyphic, validate technical requirements, and answer in‑depth technical questions before customers buy.
- Work closely with Product and Engineering to surface patterns from customer work, helping prioritise features and shape the roadmap based on real customer needs.
- Triage and resolve technically complex customer issues across integrations, APIs, data flows, and workflows.
- Support customers transitioning data, workflows, and processes from competitors or legacy tools into Glyphic.
- Handle bespoke customer data requests, balancing speed for the customer with scalable, reusable solutions.
This role exists to ensure customer learnings flow directly into the product, integrations scale cleanly across accounts, and engineering time is spent building the right things, not firefighting.
Your profile includes being a customer‑facing engineer who enjoys working on real‑world systems and solving practical problems end to end. You are comfortable switching between debugging production issues, writing code, and working directly with customers to unblock them. You bring a strong technical foundation, paired with empathy for users and a bias toward building scalable solutions rather than one‑off fixes.
You likely have:
- Experience writing production‑quality code, scripts, or internal tools.
- Hands‑on experience working with APIs, integrations, and data flows.
- Strong debugging skills across multiple systems and layers.
- Experience working directly with customers or users in a technical context.
- Comfort owning problems end to end in an early‑stage or fast‑moving environment.
You might also have:
- Experience integrating with CRMs or third‑party SaaS tools (e.g. HubSpot, Salesforce).
- Exposure to customer onboarding, implementations, or POCs.
- Experience building internal tooling, automation, or monitoring.
- Interest in shaping product direction based on real customer usage.
Above all, you are a builder with empathy; you care about solving the right problems, not just shipping code.
About Us: Glyphic is an AI‑powered conversation intelligence platform that transforms how sales teams work. We are on a mission to free sales professionals from tedious tasks and unlock the hidden insights in every conversation, empowering teams to build stronger relationships and close more deals. Backed by leading venture capital investors, we are building the future of sales intelligence.
Customer Engineer employer: Glyphic
Contact Detail:
Glyphic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer
✨Tip Number 1
Get to know Glyphic inside out! Familiarise yourself with our platform, features, and the common challenges customers face. This way, when you’re chatting with potential employers, you can show off your knowledge and passion for helping customers succeed.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events where Glyphic is present. Building relationships can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical interviews by brushing up on your coding skills and understanding APIs and integrations. Practice solving real-world problems that customers might face, so you can demonstrate your problem-solving abilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Glyphic team and contributing to our mission.
We think you need these skills to ace Customer Engineer
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see your experience with APIs, integrations, and any production-quality code you've written. This is your chance to shine, so don’t hold back!
Emphasise Customer-Centric Experience: Since this role is all about helping customers succeed, share examples of how you've worked directly with users to solve their problems. We love seeing candidates who can balance technical skills with empathy for the customer.
Tailor Your Application: Take a moment to customise your application for us at Glyphic. Mention specific aspects of our mission and how your background aligns with our goals. It shows you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you get the attention you deserve. Plus, it’s super easy!
How to prepare for a job interview at Glyphic
✨Know Your Tech Inside Out
As a Customer Engineer, you'll need to demonstrate your technical prowess. Brush up on your knowledge of APIs, integrations, and data flows. Be ready to discuss specific examples from your past experiences where you solved complex technical issues or improved customer workflows.
✨Show Empathy for Users
This role requires a strong sense of empathy for users. Prepare to share stories that highlight your ability to understand customer pain points and how you've addressed them. Think about times when you went above and beyond to ensure a smooth onboarding experience or resolved a tricky issue for a client.
✨Collaborate Like a Pro
You'll be working closely with Sales, Product, and Engineering teams. Be prepared to discuss how you've successfully collaborated in the past. Highlight any experiences where you helped bridge the gap between technical and non-technical teams, ensuring everyone was aligned on customer needs.
✨Be Ready to Problem-Solve on the Spot
Expect to face some technical scenarios during the interview. Practice thinking aloud as you work through potential solutions to common customer challenges. This will showcase your problem-solving skills and your ability to think critically under pressure, which is crucial for this role.