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- Tasks: Help customers succeed with Glyphic by solving technical problems and improving their experience.
- Company: Join an innovative AI-powered platform transforming sales intelligence.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be a key player in shaping product direction and making a real impact.
- Qualifications: Experience in coding, APIs, and customer-facing roles.
- Other info: Dynamic team environment focused on collaboration and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
You will play a critical role in helping customers and prospects succeed with Glyphic. From early sales conversations through onboarding and longâterm usage, you will act as a technical partner, problem solver, and advocate. Sitting at the intersection of customers, product, and engineering, you will work handsâon with real customer environments and production systems. You will help unblock technical questions early in the sales process, ensure customers onboard smoothly, and turn realâworld customer challenges into scalable product and platform improvements as Glyphic grows.
In practice, this means you will:
- Partner with Sales on calls to advocate for Glyphic, validate technical requirements, and answer inâdepth technical questions before customers buy.
- Work closely with Product and Engineering to surface patterns from customer work, helping prioritise features and shape the roadmap based on real customer needs.
- Triage and resolve technically complex customer issues across integrations, APIs, data flows, and workflows.
- Support customers transitioning data, workflows, and processes from competitors or legacy tools into Glyphic.
- Handle bespoke customer data requests, balancing speed for the customer with scalable, reusable solutions.
This role exists to ensure customer learnings flow directly into the product, integrations scale cleanly across accounts, and engineering time is spent building the right things, not firefighting.
Your profile:
You are a customerâfacing engineer who enjoys working on realâworld systems and solving practical problems end to end. You are comfortable switching between debugging production issues, writing code, and working directly with customers to unblock them. You bring a strong technical foundation, paired with empathy for users and a bias toward building scalable solutions rather than oneâoff fixes.
You likely have:
- Experience writing productionâquality code, scripts, or internal tools.
- Handsâon experience working with APIs, integrations, and data flows.
- Strong debugging skills across multiple systems and layers.
- Experience working directly with customers or users in a technical context.
You might also have:
- Experience integrating with CRMs or thirdâparty SaaS tools (e.g. HubSpot, Salesforce).
- Exposure to customer onboarding, implementations, or POCs.
- Experience building internal tooling, automation, or monitoring.
- Interest in shaping product direction based on real customer usage.
Above all, you are a builder with empathy; you care about solving the right problems, not just shipping code.
Glyphic is an AIâpowered conversation intelligence platform that transforms how sales teams work. We are on a mission to free sales professionals from tedious tasks and unlock the hidden insights in every conversation, empowering teams to build stronger relationships and close more deals. Backed by leading venture capital investors, we are building the future of sales intelligence.
Customer Engineer in London employer: Glyphic AI Limited
Contact Detail:
Glyphic AI Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Engineer in London
â¨Tip Number 1
Get to know Glyphic inside out! Familiarise yourself with our platform, features, and the common challenges customers face. This way, when you chat with potential employers, you can show off your knowledge and passion for helping customers succeed.
â¨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, join relevant groups, and attend industry events. Building connections can give you insider info about the company culture and even lead to referrals.
â¨Tip Number 3
Prepare for technical interviews by brushing up on your coding skills and debugging techniques. Practice solving real-world problems that customers might face, so you can demonstrate your problem-solving abilities during the interview.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in being part of the Glyphic team and ready to dive into the customer engineer role.
We think you need these skills to ace Customer Engineer in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Engineer role. Highlight your technical skills and experience with APIs, integrations, and customer interactions. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and come up with scalable solutions, so donât hold back!
Be Authentic: Let your personality shine through in your written application. Weâre looking for someone whoâs not just technically skilled but also empathetic and passionate about helping customers succeed. Show us who you are!
Apply Through Our Website: We encourage you to submit your application directly through our website. Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, itâs super easy!
How to prepare for a job interview at Glyphic AI Limited
â¨Know Your Tech Inside Out
Make sure youâre well-versed in the technical aspects of the role. Brush up on your coding skills, APIs, and integrations, as you'll likely face questions that test your knowledge. Being able to discuss your experience with production-quality code and debugging will show you're ready for the challenges ahead.
â¨Empathy is Key
As a Customer Engineer, youâll need to demonstrate your ability to empathise with users. Prepare examples of how you've solved customer problems in the past, focusing on your approach to understanding their needs and providing scalable solutions. This will highlight your customer-facing skills and your commitment to building relationships.
â¨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where youâve tackled complex technical issues. Think about how you triaged problems and what steps you took to resolve them. This will illustrate your hands-on experience and your ability to think critically under pressure, which is crucial for this role.
â¨Align with Glyphic's Mission
Familiarise yourself with Glyphicâs mission and values. Be prepared to discuss how your skills and experiences align with their goal of transforming sales intelligence. Showing that you understand their vision and are passionate about it will set you apart from other candidates.
