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- Tasks: Deliver exceptional customer service and support ticket sales for the Festival.
- Company: Join Glyndebourne, a renowned opera house with a vibrant culture.
- Benefits: Weekly salary of £459.20, 6.6 weeks holiday, and free onsite perks.
- Other info: Flexible hours, dynamic team, and opportunities for career growth.
- Why this job: Be part of an exciting festival and enhance your customer service skills.
- Qualifications: Strong customer service skills and ability to adapt in a fast-paced environment.
The predicted salary is between 23984 - 23984 £ per year.
We currently have a seasonal vacancy for an individual with excellent customer service skills, a keen attention to detail, strong technical proficiency, and the ability to adapt quickly and easily to change, to join our Ticketing and Membership Services Team as we prepare for Festival 2026.
Under the direction of the Head of Ticketing & Membership Services, this role involves working 5 days per week on a roster that spans Monday to Sunday. The successful candidate will play an integral part in delivering exceptional customer service and supporting ticket sales and membership services for the Festival.
Key Tasks and Responsibilities- Provide exceptional customer service in all aspects of ticketing, membership, information, and online support services.
- Oversee the entire ticketing and information transaction process, including payments, exchanges, reprints, and resales, from initial enquiry through to dispatch.
- Manage daily financial transactions via Tessitura, identifying and resolving any issues in collaboration with the Finance Supervisor.
- Provide end-to-end membership servicing, including onboarding new members, handling membership renewals, setting up direct debits, and managing resignations.
- Operate the Front Desk on show days, providing face-to-face customer service and ensuring an exceptional visitor experience by answering queries, issuing tickets, and assisting with general performance-related needs.
- Support Glyndebourne’s initiatives designed for members, customers, learning & engagement, development, and staff, recording all relevant activity.
- Work across departments to ensure the Glyndebourne Customer Experience exceeds expectations.
- Lead operations at Stage Door, acting as a gatekeeper for internal and external access to Glyndebourne.
- Operate the company post system and coordinate courier requirements for the company.
- ESSENTIAL
- Working knowledge of customer databases and web technologies.
- High attention to detail and strong organisational skills.
- Demonstrable keyboard skills with a minimum typing speed of 50 wpm and 100% accuracy.
- Proven experience in a fast-paced sales and customer service environment.
- Exceptional customer service skills, with the ability to communicate effectively across various channels (in person, by phone, in writing).
- Ability to problem-solve, use initiative, and adapt to changing circumstances.
- DESIRABLE
- Excellent working knowledge of Box Office and general sales procedures.
- Knowledge of opera and an awareness of Glyndebourne's activities.
- Flexibility with working hours to suit the seven-day nature of the Customer Service operation.
- Commitment to working in a target-driven, service-based environment.
- Ability to communicate effectively at all levels, both internally and externally.
This role is ideal for individuals who thrive in a fast-paced, customer-focused environment, have a passion for delivering exceptional service, and are able to adjust to new challenges and changes with ease.
Hours of WorkImmediate start - 30 August with a possibility of an extension into our Autumn season. The contractual hours of work are 35 per week, worked over 7 variable days between Monday - Sunday, 8:00am to 11:00pm.
Salary and BenefitsWe can offer a weekly salary of £459.20 per week. We offer 6.6 weeks’ holiday inclusive of bank holidays per annum pro rata. We can offer a beautiful working environment, and the chance to see world-class opera. For those without their own transport we have a free minibus service to and from Lewes railway station.
We also offer:
- Subsidised dining at our onsite restaurants
- Discount at the Glyndebourne shop
- Staff events
- Corporate Gym memberships
- Free Pilates and Zumba classes
- Free tea and coffee
- Free on-site parking
- An onsite Physiotherapist
- Cost price electric car charging
- Cycle to Work scheme
- Long service awards
- Discount at various high street retailers through the Glyndebourne benefits hub
Glyndebourne is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce.
Please apply by clicking ‘Apply Now;’ to submit your application. Candidates must be able to provide evidence of their right to work in the UK. Applications will be reviewed as they arrive.
As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your covering letter. If you have any questions in relation to this please contact a member of the HR team at recruitment@glyndebourne.com.
Glyndebourne commits to protecting your privacy. We will only use information about you in accordance with the Data Protection Act 2018 and other relevant legislation and regulations. Please see more information in our Company Privacy Notice on our website.
Customer Service Coordinator in Lewes employer: Glyndebourne Productions
Contact Detail:
Glyndebourne Productions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Lewes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Glyndebourne and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Customer Service Coordinator, especially your customer service experience and attention to detail.
✨Tip Number 3
Be ready to showcase your skills! Bring examples of how you've handled customer queries or resolved issues in the past. This will demonstrate your problem-solving abilities and adaptability, which are key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Coordinator in Lewes
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills!
Be Detail-Oriented: Attention to detail is key for this role. When filling out your application, double-check for any typos or errors. We appreciate a polished application that reflects your organisational skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your cover letter and CV to match the job description. We love seeing candidates who understand what we’re looking for and can connect their experience to our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates about the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Glyndebourne Productions
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've provided exceptional service in past roles, especially in fast-paced environments. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with Glyndebourne
Do some research on Glyndebourne and its festival. Knowing about their operas, values, and customer engagement initiatives will help you connect your answers to their mission. It shows genuine interest and can set you apart from other candidates.
✨Demonstrate Your Attention to Detail
Since this role requires a keen eye for detail, prepare to discuss how you've managed tasks that required precision. Whether it's handling financial transactions or overseeing ticketing processes, be ready to highlight your organisational skills and accuracy.
✨Show Your Adaptability
The ability to adapt quickly is crucial for this position. Think of examples where you've successfully navigated change or solved unexpected problems. Sharing these experiences will demonstrate your flexibility and readiness for the dynamic nature of the role.