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- Tasks: Assist in customer service and admin tasks for our retail team, both online and in-store.
- Company: Join Glyndebourne, a renowned opera house with a commitment to artistic excellence.
- Benefits: Earn £12.71 per hour, enjoy 33 days holiday, and access free fitness classes.
- Other info: Flexible hours, beautiful working environment, and opportunities for career growth.
- Why this job: Be part of a vibrant team and experience world-class opera while developing your skills.
- Qualifications: Proven retail admin experience, strong communication skills, and attention to detail required.
The predicted salary is between 25000 - 25000 £ per year.
We are currently recruiting for someone to assist our retail team in both customer service and administration tasks for both our shop and online. You should have proven administration experience within a retail brand with excellent attention to detail and accuracy.
Key Tasks and Responsibilities
- Customer Service
- Support the Stock coordinator - picking, packing and posting orders.
- Assist with customer queries online and over the telephone, and bring to a resolve where possible.
- Receiving and checking deliveries and booking in stock.
- Awareness and understanding of stock control procedures.
- Collecting deliveries from the stage door and moving stock between different locations.
- Support the team during stock take.
- Maintain order and tidiness in all stockrooms and packing areas.
- Manage the new line process, set up new product SKUs and accurately enter product information to the range plan/product upload.
- Maintain SKU information, amend costs, retail SKUs etc.
- Track/chase orders with suppliers to ensure deliveries are received on time when required.
- Support the online team, uploading images and information where required.
- Create comparative shop reports.
- Support the retail team's retail strategy.
- Help stock and merchandise the shop.
- Able to identify problems and make suggestions for improvements/solutions.
Qualifications
- Proven administration experience within a retail brand.
- Awareness of the importance of stockroom function and stock control.
- Strong analytical and numerical skills with attention to detail.
- Excellent communication skills, able to build strong relationships internally and give a first class customer service externally.
- Good verbal and written skills.
- Experience in Excel/Google Docs.
- Ability to prioritise and manage a work schedule whilst working to tight deadlines.
- Lifting stock is required in this role.
Desirable
- An understanding of retail trading patterns and critical path processes.
- Positive, and solution focused.
- An interest in, or knowledge of, opera.
- Knowledge of stock management systems and EPOS.
Rates of Pay, Hours and Benefits
This is an hourly paid position at £12.71 per hour. This is a part-time position working 12 hours per week, preferably 9.00 am to 1.00 pm, Tuesday, Wednesday and Friday. However, there can be some flexibility on days and times.
We offer 33 days (6.6 weeks) holiday inclusive of bank holidays, per annum pro-rata. We can offer a beautiful working environment, and the chance to see world-class opera. For those without their own transport we have a free minibus service to and from Lewes railway station. Free Pilates and Zumba classes, once a week. Corporate Gym memberships. An onsite Physiotherapist. Subsidised electric car charging. Cycle to Work scheme. Subsidised dining at our onsite restaurants. Free tea and coffee. Discount at the Glyndebourne shop. Free on-site parking. Discount at various high-street retailers through the Glyndebourne benefits hub.
Retail Administration & Customer Support Assistant employer: Glyndebourne Productions Ltd
Contact Detail:
Glyndebourne Productions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Administration & Customer Support Assistant
✨Tip Number 1
Get to know the company! Research Glyndebourne and its values. When you understand their mission, you can tailor your conversations to show how you fit right in. Plus, it’ll help you stand out during interviews!
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about your past experiences and how they relate to the role. We want you to feel confident when discussing your skills!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. It’s all about who you know, right?
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Retail Administration & Customer Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail administration experience and attention to detail. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our retail team. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Communication Skills: Since this role involves customer service, make sure to demonstrate your excellent communication skills in your application. Whether it’s through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Glyndebourne Productions Ltd
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge before the interview. Understand stock control procedures and be ready to discuss how you've managed inventory in previous roles. This will show that you’re not just familiar with the basics, but you can also contribute to the team effectively.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer queries in the past. Whether it was resolving an issue over the phone or assisting someone in-store, having specific stories ready will demonstrate your excellent communication skills and ability to build strong relationships.
✨Get Familiar with Excel and Google Docs
Since the role requires strong analytical skills and experience with spreadsheets, make sure you can confidently navigate Excel or Google Docs. Brush up on your data entry skills and be prepared to discuss how you've used these tools in your previous administration tasks.
✨Be Solution-Focused
During the interview, highlight your problem-solving abilities. Think of a time when you identified a problem in a retail setting and suggest how you resolved it. This will show that you’re proactive and can contribute positively to the team’s retail strategy.