At a Glance
- Tasks: Deliver exceptional customer service and support ticket sales for a world-class opera festival.
- Company: Join Glyndebourne, a renowned opera house with a commitment to excellence.
- Benefits: Enjoy competitive pay, generous holiday, free onsite dining, and wellness classes.
- Other info: Flexible hours and opportunities for career growth in a dynamic setting.
- Why this job: Be part of an exciting team in a vibrant, fast-paced environment.
- Qualifications: Strong customer service skills and attention to detail are essential.
The predicted salary is between 23900 - 24000 £ per year.
Immediate Start - 25 April 2027 with the possibility of extension
Applications will reviewed as they arrive and are to be received no later than Sunday 14th November
We currently have a seasonal vacancy for an individual with excellent customer service skills, a keen attention to detail, strong technical proficiency, and the ability to adapt quickly and easily to change, to join our Ticketing and Membership Services Team.
Under the direction of the Head of Ticketing & Membership Services, this role involves working 5 days per week on a roster that spans Monday to Sunday.
The successful candidate will play an integral part in delivering exceptional customer service and supporting ticket sales and membership services for the Festival.
- Key Tasks & Responsibilities
- Provide exceptional customer service in all aspects of ticketing, membership, information, and online support services.
- Oversee the entire ticketing and information transaction process, including payments, exchanges, reprints, and resales, from initial enquiry through to dispatch.
- Manage daily financial transactions via Tessitura, identifying and resolving any issues in collaboration with the Finance Supervisor.
- Provide end-to-end membership servicing, including onboarding new members, handling membership renewals, setting up direct debits, and managing resignations.
- Operate the Front Desk on show days, providing face-to-face customer service and ensuring an exceptional visitor experience by answering queries, issuing tickets, and assisting with general performance-related needs.
- Support Glyndebourne’s initiatives designed for members, customers, learning & engagement, development, and staff, recording all relevant activity.
- Work across departments to ensure the Glyndebourne Customer Experience exceeds expectations.
- Lead operations at Stage Door, acting as a gatekeeper for internal and external access to Glyndebourne.
- Operate the company post system and coordinate courier requirements for the company.
- Knowledge, Skills & Experience
ESSENTIAL
- Working knowledge of customer databases and web technologies.
- High attention to detail and strong organisational skills.
- Demonstrable keyboard skills with a minimum typing speed of 50 wpm and 100% accuracy.
- Proven experience in a fast-paced sales and customer service environment.
- Exceptional customer service skills, with the ability to communicate effectively across various channels (in person, by phone, in writing).
- Ability to problem-solve, use initiative, and adapt to changing circumstances.
- Keyboard skills 50w/min
DESIRABLE
- Excellent working knowledge of Box Office and general sales procedures.
- Knowledge of opera and an awareness of Glyndebourne's activities.
- Special Requirements
- Flexibility with working hours to suit the seven-day nature of the Customer Service operation.
- Commitment to working in a target-driven, service-based environment.
- Ability to communicate effectively at all levels, both internally and externally.
- Any job offer will be conditional on enhanced reference checks
This role is ideal for individuals who thrive in a fast-paced, customer-focused environment, have a passion for delivering exceptional service, and are able to adjust to new challenges and changes with ease.
Hours of Work
The contractual hours of work are 35 per week, worked over 7 variable days between Monday - Sunday, 8:00am to 11:00pm.
Salary & Benefits
We can offer a weekly salary of £459.20 per week.
We offer 6.6 weeks / 33 days holiday inclusive of bank holidays per annum pro rata.
We can offer a beautiful working environment, and the chance to see world-class opera.
For those without their own transport we have a free minibus service to and from Lewes railway station.
We also offer
- Subsidised dining at our onsite restaurants
- Discount at the Glyndebourne shop
- Staff events
- Corporate Gym memberships
- Free Pilates and Zumba classes
- Free tea and coffee
- Free on-site parking
- An onsite Physiotherapist
- Cost price electric car charging
- Cycle to Work scheme
- Long service awards
- Discount at various highstreet retailers through the Glyndebourne benefits hub
Glyndebourne is an Equal Opportunities Employer and a Registered Charity.
We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce.
Applications will be reviewed as they arrive.
As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
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Ticketing And Membership Services Coordinator in Lewes employer: Glyndebourne Productions Ltd
Glyndebourne offers an exceptional working environment for Maintenance Operatives, combining a friendly atmosphere with a diverse range of tasks that keep every day interesting. Employees benefit from generous holiday allowances, annual salary reviews, and unique perks such as free fitness classes and discounts at local retailers, all while contributing to the maintenance of a world-renowned opera venue. With a strong focus on employee growth and well-being, Glyndebourne is committed to fostering a supportive culture where your skills can thrive.
Contact Details:
Glyndebourne Productions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing And Membership Services Coordinator in Lewes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Glyndebourne Productions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Glyndebourne Productions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Ticketing And Membership Services Coordinator in Lewes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Glyndebourne Productions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Glyndebourne Productions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Glyndebourne Productions Ltd!
How to prepare for a job interview at Glyndebourne Productions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
