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For Companies At a Glance
- Tasks: Assist with customer service and admin tasks in a vibrant retail environment.
- Company: Join Glyndebourne, a renowned opera house with a commitment to artistic excellence.
- Benefits: Enjoy competitive pay, flexible hours, and perks like free Pilates classes and discounts.
- Why this job: Be part of a dynamic team and experience world-class opera while developing your skills.
- Qualifications: Retail admin experience, strong communication skills, and attention to detail are essential.
- Other info: Flexible working hours and a beautiful environment await you!
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for someone to assist our retail team in both customer service and administration tasks for both our shop and online. You should have proven administration experience within a retail brand with excellent attention to detail and accuracy.
Key Tasks and Responsibilities
- Customer Service
- Support the Stock coordinator - picking, packing and posting orders.
- Assist with customer queries online and over the telephone, and bring to a resolve where possible.
- Receiving and checking deliveries and booking in stock.
- Awareness and understanding of stock control procedures.
- Collecting deliveries from the stage door and moving stock between different locations.
- Support the team during stock take.
- Maintain order and tidiness in all stockrooms and packing areas.
- Manage the new line process, set up new product SKUs and accurately enter product information to the range plan/product upload.
- Maintain SKU information, amend costs, retail SKUs etc.
- Track/chase orders with suppliers to ensure deliveries are received on time when required.
- Support the online team, uploading images and information where required.
- Create comparative shop reports.
- Support the retail team's retail strategy.
- Help stock and merchandise the shop.
- Able to identify problems and make suggestions for improvements/solutions.
Qualifications
- Proven administration experience within a retail brand.
- Awareness of the importance of stockroom function and stock control.
- Strong analytical and numerical skills with attention to detail.
- Excellent communication skills, able to build strong relationships internally and give a first class customer service externally.
- Good verbal and written skills.
- Experience in Excel/Google Docs.
- Ability to prioritise and manage a work schedule whilst working to tight deadlines.
- Lifting stock is required in this role.
Desirable
- An understanding of retail trading patterns and critical path processes.
- Positive, and solution focused.
- An interest in, or knowledge of, opera.
- Knowledge of stock management systems and EPOS.
Rates of Pay, Hours and Benefits
This is an hourly paid position at £12.71 per hour. This is a part‑time position working 12 hours per week, preferably 9.00 am to 1.00 pm, Tuesday, Wednesday and Friday. However, there can be some flexibility on days and times. We offer 33 days (6.6 weeks) holiday inclusive of bank holidays, per annum pro‑rata. We can offer a beautiful working environment, and the chance to see world‑class opera. For those without their own transport we have a free minibus service to and from Lewes railway station.
Free Pilates and Zumba classes, once a week
Corporate Gym memberships
An onsite Physiotherapist
Subsidised electric car charging
Cycle to Work scheme
Subsidised dining at our onsite restaurants
Free tea and coffee
Discount at the Glyndebourne shop
Free on‑site parking
Discount at various high‑street retailers through the Glyndebourne benefits hub
Retail Administration & Customer Support Assistant in Lewes employer: Glyndebourne Productions Ltd
Contact Detail:
Glyndebourne Productions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Administration & Customer Support Assistant in Lewes
✨Tip Number 1
Get to know the company! Research Glyndebourne and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of scenarios where you’ve resolved issues or provided excellent service. Share these stories when you chat with us; it’ll make you stand out!
✨Tip Number 3
Show off your admin skills! Be ready to discuss your experience with stock control and using tools like Excel or Google Docs. We love seeing candidates who can demonstrate their attention to detail and organisational skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Glyndebourne.
We think you need these skills to ace Retail Administration & Customer Support Assistant in Lewes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail administration experience and attention to detail. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit for our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves customer service, make sure to demonstrate your excellent communication skills in your application. Whether it’s through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Glyndebourne Productions Ltd
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge, especially around stock control and administration processes. Familiarise yourself with common retail terms and practices, as this will show that you understand the industry and can hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer queries in the past. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to provide first-class service, which is crucial for this role.
✨Be Detail-Oriented
Since attention to detail is key, practice discussing your experience with data entry and managing product information. Bring specific examples of how you've maintained accuracy in your previous roles, especially when dealing with stock and orders.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about their stock management systems or how they handle busy periods during the festival. This shows your genuine interest and helps you assess if the role is the right fit for you.