At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage ticketing operations.
- Company: Join a prestigious arts organisation with a vibrant culture and a passion for performance.
- Benefits: Enjoy competitive salary, generous holiday, free transport, and wellness perks.
- Other info: Flexible hours, exciting projects, and opportunities for personal growth await you!
- Why this job: Be part of a world-class experience while developing your leadership skills in a creative environment.
- Qualifications: Previous supervisory experience in customer service or events is essential.
The predicted salary is between 31600 - 31600 £ per year.
We are looking for a dedicated professional with proven leadership skills and a passion for exceptional customer service to join our Ticketing & Membership Services team.
In this pivotal role, alongside two other Customer Service Supervisors, you will provide essential support to the Head of Ticketing & Membership Services, overseeing daily operations, driving sales excellence, and managing team performance.
Beyond administrative and supervisory duties, you will step up as a Duty Manager for various performances throughout our Festival and Autumn seasons, taking responsibility for the smooth operational running of the front-of-house teams, and to ensure safety standards are met and offer an exemplary experience for our audiences.
Additional responsibility payment is provided for Duty Manager shifts.
Operating on a 5-out-of-7-day shift pattern-inclusive of regular evening and weekend hours-this role is central to our operational success.
The successful candidate will play a pivotal part in supporting the team and ensuring a world-class experience for our audience.
- Maximising
Revenue: Promote a target-driven approach within the ticketing team to maximise income through active selling, effective revenue management, and identifying new processes and team efficiencies.
- Financial Control: Ensure all financial transactions strictly comply with departmental policies and procedures.
- Systems Support: Provide day-to-day, first-line technical support for Tessitura CRM and the telephone system for the Ticketing & Membership Services team.
- Technological Development: Research and introduce new processes to ensure the department utilises technological developments to their full potential.
- Project Collaboration: Work with the Head of Ticketing & Membership Services and external agencies to develop and deliver new and existing projects.
- Staff Training: Train and develop the Ticketing & Membership Services team to ensure all procedures are carried out efficiently and to agreed standards.
- Customer Service: Lead the team and deliver outstanding levels of customer service and assist with resolving escalated customer feedback.
- Compliance & Policy: Contribute to the development of ticketing policies and procedures, ensuring full compliance with GDPR to support the commercial requirements of the organisation.
- Duty Supervision: Share the role of Duty Supervisor, taking responsibility for the day-to-day organisation of the department and managing team goals effectively.
- Operational Assistance: Work alongside Customer Service Coordinators, carrying out day-to-day ticketing and membership tasks as required.
- Performance Duty Supervisor: Manage a number performances, responsible for pre-performance set up and front desk on performance days
- Performance
- Duty
Management: Duty manage a number of performances across the Festival and Autumn seasons.
Manage the Front of House teams & operations (additional responsibility pay is provided for these shifts).
Previous experience in a managerial or supervisory role, ideally in customer service, hospitality, events, or the arts.
- Exceptional leadership and communication skills, with a focus on motivating and engaging teams.
- Experience of database systems and their potential
- Awareness of technological developments (database/web/phone systems)
- The ability to problem solve effectively
- Excellent prioritisation and time management skills coupled with the ability to work calmly under pressure and to tight deadlines, in high pressure situations
- Excellent attention to detail
- Strong multi-channel communication skills
- Project management experience
- Goal driven approach to work
- Must have proven event management experience in a fast paced, demanding environment, organising and delivering large scale and complex events
- Highly organised and motivated with an ability to work independently.
- Proven experience of proactively identifying challenges before they become problems and reactively solving issues that arise during an event
- Flexibility to work varied hours, including evenings, weekends, to accommodate the demands of the business.
DESIRABLE
- Experience of working in a live theatre environment
- A knowledge or interest in Opera or classical music
- Tessitura or CRM experience
- Special Requirements
Flexibility of working hours to suit the seven-day nature of the Ticketing & Membership Services Department operation The Company has experienced unprecedented growth over the past few years.
We have a vast number of employees, and provide support to clients from all over the country.
The contractual hours of work are 35 per week, worked over 7 variable days between Monday - Sunday, 8:00am to 11:00pm.
Salary and Benefits
We can offer a salary of up to £31,600 per annum.
We offer 33 days (6.6 weeks) of holiday, inclusive of bank holidays, per annum.
We can offer a beautiful working environment, and the chance to see world-class opera.
For those without their own transport we have a free minibus service to and from Lewes railway station.
We also offer
- Subsidised dining at our onsite restaurants
- Discount at the Glyndebourne shop
- Staff events
- Corporate Gym memberships
- Free Pilates and Zumba classes
- Free tea and coffee
- Free on-site parking
- An onsite Physiotherapist
- Cost price electric car charging
- Cycle to Work scheme
- Long service awards
- Discount at various highstreet retailers through the Glyndebourne benefits hub
- #J-18808-Ljbffr
Customer Service Supervisors in Lewes employer: Glyndebourne Productions Ltd
Glyndebourne offers an exceptional working environment for Maintenance Operatives, combining a friendly atmosphere with a diverse range of tasks that keep every day interesting. Employees benefit from generous holiday allowances, annual salary reviews, and unique perks such as free fitness classes and discounts at local retailers, all while contributing to the maintenance of a world-renowned opera venue. With a strong focus on employee growth and well-being, Glyndebourne is committed to fostering a supportive culture where your skills can thrive.
Contact Details:
Glyndebourne Productions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisors in Lewes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Glyndebourne Productions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Glyndebourne Productions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Supervisors in Lewes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Glyndebourne Productions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Glyndebourne Productions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Glyndebourne Productions Ltd!
How to prepare for a job interview at Glyndebourne Productions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
