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- Tasks: Deliver exceptional customer service and support ticket sales for Festival 2026.
- Company: Join a vibrant team at Glyndebourne, a world-class opera venue.
- Benefits: Competitive weekly salary, generous holiday, and free onsite perks.
- Other info: Flexible hours with opportunities for career growth in a dynamic environment.
- Why this job: Be part of an exciting festival and enhance your customer service skills.
- Qualifications: Strong customer service experience and excellent communication skills required.
The predicted salary is between 1800 - 2000 £ per month.
We currently have a number of seasonal vacancies for individuals with excellent customer service skills, a keen attention to detail, strong technical proficiency, and the ability to adapt quickly and easily to change, to join our Ticketing and Membership Services Team as we prepare for Festival 2026. Under the direction of the Head of Ticketing & Membership Services, this role involves working 5 days per week on a roster that spans Monday to Sunday. The successful candidate will play an integral part in delivering exceptional customer service and supporting ticket sales and membership services for the Festival.
Key Tasks and Responsibilities
- Provide exceptional customer service in all aspects of ticketing, membership, information, and online support services.
- Oversee the entire ticketing and information transaction process, including payments, exchanges, reprints, and resales, from initial enquiry through to dispatch.
- Manage daily financial transactions via Tessitura, identifying and resolving any issues in collaboration with the Finance Supervisor.
- Provide end-to-end membership servicing, including onboarding new members, handling membership renewals, setting up direct debits, and managing resignations.
- Operate the Front Desk on show days, providing face‑to‑face customer service and ensuring an exceptional visitor experience by answering queries, issuing tickets, and assisting with general performance‑related needs.
- Support Glyndebourne’s initiatives designed for members, customers, learning & engagement, development, and staff, recording all relevant activity.
- Work across departments to ensure the Glyndebourne Customer Experience exceeds expectations.
- Lead operations at Stage Door, acting as a gatekeeper for internal and external access to Glyndebourne.
- Operate the company post system and coordinate courier requirements for the company.
Knowledge, Skills and Experience
ESSENTIAL
- Working knowledge of customer databases and web technologies.
- High attention to detail and strong organisational skills.
- Demonstrable keyboard skills with a minimum typing speed of 50 pm and 100 % accuracy.
- Proven experience in a fast‑paced sales and customer service environment.
- Exceptional customer service skills, with the ability to communicate effectively across various channels (in person, by phone, in writing).
- Ability to problem‑solve, use initiative, and adapt to changing circumstances.
DESIRABLE
- Excellent working knowledge of Box Office and general sales procedures.
- Knowledge of opera and an awareness of Glyndebourne’s activities.
- Flexibility with working hours to suit the seven‑day nature of the Customer Service operation.
- Commitment to working in a target‑driven, service‑based environment.
- Ability to communicate effectively at all levels, both internally and externally.
This role is ideal for individuals who thrive in a fast‑paced, customer‑focused environment, have a passion for delivering exceptional service, and are able to adjust to new challenges and changes with ease.
Hours of Work
The contractual hours of work are 35 per week, worked over 7 variable days between Monday – Sunday, 8:00 am to 11:00 pm. Contract dates are 30 March – 30 August 2026 with possibility for extension into our Autumn period.
Salary and Benefits
We can offer a weekly salary of £454.59 per week. We offer 6.6 weeks’ holiday inclusive of bank holidays per annum pro rata. We can offer a beautiful working environment, and the chance to see world‑class opera. For those without their own transport we have a free minibus service to and from Lewes railway station.
We also offer:
- Subsidised dining at our onsite restaurants
- Discount at the Glyndebourne shop
- Staff events
- Free Pilates and Zumba classes
- Free tea and coffee
- Free on‑site parking
- An onsite physiotherapist
- Cost‑price electric‑car charging
- Cycle to Work scheme
- Long service awards
- Discount at various high‑street retailers through the Glyndebourne benefits hub
How to Apply
Glyndebourne is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under‑represented in our workforce. Please apply by clicking ‘Apply Now’ to submit your application. Candidates must be able to provide evidence of their right to work in the UK.
Glyndebourne commits to protecting your privacy. We will only use information about you in accordance with the Data Protection Act 2018 and other relevant legislation and regulations. Please see more information in our Company Privacy Notice on our website.
The closing date for applications is Wednesday 25 February 2026 with interviews to be held on w/c 2 March 2026. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your covering letter. If you have any questions in relation to this or if you would like this advert sent to you in a larger or dyslexia‑friendly font then please contact a member of the HR team.
Customer Service Coordinator in Lewes employer: Glyndebourne Productions Ltd
Contact Detail:
Glyndebourne Productions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Lewes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Glyndebourne and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your skills! Be ready to discuss your previous experience in customer service and how it relates to the role. Use specific examples to demonstrate your problem-solving abilities and attention to detail.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Coordinator in Lewes
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills!
Be Detail-Oriented: Attention to detail is key for this role. When filling out your application, double-check for any typos or errors. We appreciate a polished application that reflects your organisational skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can connect their experience to our needs.
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Glyndebourne Productions Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've provided exceptional service in the past, especially in fast-paced environments. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with Glyndebourne
Do some research on Glyndebourne and its activities, particularly around opera and the Festival. Knowing about their initiatives and values will help you connect your answers to what they’re looking for in a candidate.
✨Demonstrate Your Attention to Detail
Since attention to detail is crucial for this role, prepare to discuss how you ensure accuracy in your work. Bring examples of how you've managed financial transactions or handled customer queries without errors.
✨Show Your Adaptability
Be ready to talk about times when you've had to adapt quickly to changes or solve problems on the spot. This will highlight your ability to thrive in a dynamic environment, which is key for the Customer Service Coordinator role.