Front of House Assistant in Forest Row

Overview

We have vacancies for Front of House Assistants, on a seasonal contract, to enhance the experience we currently provide for customers during their visit to Glyndebourne. The role is part of Glyndebourne\’s overall mission to provide an experience beyond even the highest expectations, for all our audiences, from the first point of contact to the end of the experience. The role therefore requires a high level of Customer Service experience together with strong interpersonal skills and will involve working across the Glyndebourne site, primarily in the Main Car Park and Coach Park, as well as all other Front of House areas. It also includes the meet and greet service at Lewes railway station.

Key Tasks and Responsibilities

• Provide an excellent meet, greet and information service for all our customers
• Direct traffic confidently on its entry to and exit from Glyndebourne, in all weather
• Staff marquees and picnic areas
• To alert the Duty Manager immediately if any serious problems occur
• In the event of an evacuation, to evacuate the audience in a calm manner in line with Glyndebourne\’s evacuation procedure
• To be aware of Health & Safety Regulations and to be vigilant at all times with regard to the safety and security of the audience, colleagues and yourself
• Use the radio efficiently and effectively as required
• Help support our environmental policy by assisting with recycling for our audience where possible
• Ensure audience feedback is passed back to the Duty Manager

Qualifications and Experience

Experience of working in a Customer Service environment and providing exceptional Customer Service

Excellent communication skills

Ability to problem solve and use own initiative

Ability to work under pressure and to prioritise

Special Requirements

• Flexibility of working hours to suit the seven-day nature of our Customer Service operation. A full, clean driving licence is desirable, as the role may also require driving the audience golf buggy.
• You must be available to work a minimum of three shifts of 6 to 9 hours, which can be between 12.00pm and 10.30pm Monday to Sunday.
• In addition, you must be available for an induction and training day on Wednesday 8 April or Thursday 9 April and the evening of Wednesday 29 April.

Rate of Pay and Benefits

This is an hourly paid position, at the rate of £12.71 per hour – the National Living Wage.

We offer 6.6 weeks’ holiday inclusive of bank holidays per annum pro rata. We can offer a beautiful working environment, and the chance to see world-class opera.

Benefits

• Free on-site parking
• Free minibus service to and from Lewes train station and Ringmer
• Free Pilates and Zumba classes, once a week
• Corporate Gym memberships
• Onsite Physiotherapist
• Subsidised electric car charging
• Cycle to Work scheme
• Subsidised dining at our onsite restaurants
• Free tea and coffee
• Discount at the Glyndebourne shop
• Discount at various highstreet retailers through the Glyndebourne benefits hub