At a Glance
- Tasks: Manage a busy service team and ensure excellent customer service.
- Company: Join Glyn Hopkin, one of the UK's largest automotive dealership networks.
- Benefits: Competitive salary, potential tax-free bonuses, and job security through employee ownership.
- Other info: Enjoy a friendly work environment with opportunities for growth.
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Strong management, IT skills, and a keen eye for detail.
The predicted salary is between 30000 - 40000 € per year.
Glyn Hopkin are delighted to present the following Service Manager vacancy which will be based at our St Albans site. The hours are 7.30am to 6.00pm - Monday to Friday.
The Ideal Candidate Will Be Able To Demonstrate:
- Good Management and IT skills
- The ability to work to deadlines while maintaining a high level of accuracy
- Good organisation skills
- Close attention to detail
- Team player, able to communicate with work colleagues on all levels
Main duties to include but are not limited to:
- Variety of Site, Management and administration tasks
- Friendly customer facing appearance when greeting customers
- Liaise with Foreman, Technicians and Sales Manager
- Deal with customer queries and complaints
You will be working as part of a small but busy team. If you believe you’re who we’re looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you. We are an equal opportunities employer.
About Glyn Hopkin: Glyn Hopkin Group has grown to become one of the UK’s largest and most successful automotive dealership networks. Today we operate over 35 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire and Bedfordshire where we work on behalf of the industry’s biggest manufacturers. They include BYD, Omoda, JaecooChery, Geely, MG, Nissan, Suzuki and Kia who we represent through the highest standards of customer service. For these leading brands we supply new & used cars including vans, we also support the Motability Scheme and Business and Fleet. We also provide service, repairs, parts, and accessories.
Glyn Hopkin is an EOT company! EMPLOYEE OWNERSHIP TRUST.
What could that potentially mean for you?
Well, a big benefit of an EOT acquiring a controlling stake in a business is that it protects the business and its employees from the uncertainty associated with a third-party takeover, and risks that come with that. A fantastic benefit to you as a potential employee is that a company owned by an EOT can also pay annual bonuses of up to £3,600 to its employees free of income tax. In essence, you can be comforted by more security with the potential of earning additional bonuses up to £3,600 tax free, once employed for 12 months.
Service Manager - St Albans employer: Glyn Hopkin Group
Glyn Hopkin is an exceptional employer, offering a supportive work culture where employees are valued and empowered through employee ownership. Located in St Albans, the role of Service Manager provides opportunities for professional growth within a dynamic team, alongside competitive salaries and the potential for tax-free annual bonuses of up to £3,600 after 12 months of service. Join us to be part of a thriving automotive dealership network that prioritises both customer satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - St Albans
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Glyn Hopkin on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to management and customer service. We all know that confidence is key, so rehearse your answers and think of examples that showcase your skills.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you walk into that interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the position. Plus, it’s a great way to reiterate why you’d be a perfect fit!
We think you need these skills to ace Service Manager - St Albans
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your management and IT skills, and don’t forget to showcase your ability to work under pressure while keeping things accurate. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why this role is the right fit for you and how your experience aligns with what we’re looking for. Be genuine and let your personality come through – we love a good story!
Showcase Your Team Spirit:As a Service Manager, being a team player is key. In your application, mention examples of how you've successfully collaborated with colleagues in the past. We want to know how you communicate and support your team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Glyn Hopkin!
How to prepare for a job interview at Glyn Hopkin Group
✨Know Your Stuff
Before the interview, make sure you understand Glyn Hopkin's values and services. Familiarise yourself with their brands and what sets them apart in the automotive industry. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Management Skills
As a Service Manager, you'll need to demonstrate strong management abilities. Prepare examples from your past experiences where you've successfully led a team or handled customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Customer-Focused
Since the role involves dealing with customers, be ready to discuss how you handle customer queries and complaints. Think of specific instances where you turned a negative experience into a positive one. This will highlight your problem-solving skills and customer service orientation.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about the team dynamics or how success is measured for a Service Manager at Glyn Hopkin. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
