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- Tasks: Greet customers, manage vehicle details, and ensure excellent service.
- Company: Join Glyn Hopkin Group, a leading automotive dealership network.
- Benefits: Earn a competitive salary with potential tax-free bonuses up to £3,600.
- Why this job: Be part of a supportive team and enhance customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy job security with an Employee Ownership Trust structure.
The predicted salary is between 22800 - 42000 £ per year.
Salary: £28.5K basic with an OTE of £35K
Location: St Albans
Closing Date: 30/04/2026
Working Hours: Full-Time | Permanent
Duties:
- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion (Complying with the Company Pledge).
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring 'Workshop loading' utilises full labour potential.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company's operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager.
Responsibilities:
- To promote good customer relations.
- To ensure customers' instructions or requirements are recorded and carried out.
- To sell available labour and services.
- To support and implement the Company's Quality System and carry out the responsibilities documented in the relevant procedure manuals.
- To observe Fire and Safety regulations at all times.
If you believe you're who we're looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you. We are an equal opportunities employer.
Please note, we are not accepting applications from recruitment agencies.
About Glyn Hopkin:
Glyn Hopkin Group has grown to become one of the UK's largest and most successful automotive dealership networks. Today we operate over 35 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire and Bedfordshire where we work on behalf of the industry's biggest manufacturers. They include BYD, Chery, Geely, MG, Nissan, Suzuki and Kia who we represent through the highest standards of customer service. For these leading brands we supply new & used cars including vans, we also support the Motability Scheme and Business and Fleet. We also provide service, repairs, parts, and accessories.
Glyn Hopkin is an EOT company (Employee Ownership Trust). A fantastic benefit to you as a potential employee is that a company owned by an EOT can also pay annual bonuses of up to £3,600 to its employees free of income tax. In essence, you can be comforted by more security with the potential of earning additional bonuses up to £3,600 tax free, once employed for 12 months.
Service advisor in St Albans employer: Glyn Hopkin Group
Contact Detail:
Glyn Hopkin Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service advisor in St Albans
✨Tip Number 1
Get to know the company! Research Glyn Hopkin Group and their values. When you walk into that interview, show us you understand what they stand for and how you can contribute to their success.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Role-play common scenarios with a friend to boost your confidence in handling customer queries and complaints.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident when meeting potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Glyn Hopkin team. Don’t miss out!
We think you need these skills to ace Service advisor in St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience you have in customer service and automotive knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your skills align with what we’re looking for. Be genuine and let your personality come through.
Showcase Your Customer Service Skills: As a Service Advisor, great customer relations are key. Use examples in your application that demonstrate your ability to handle queries and complaints effectively. We love seeing how you’ve made customers happy in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Glyn Hopkin Group
✨Know the Company Inside Out
Before your interview, take some time to research Glyn Hopkin Group. Understand their values, services, and the brands they represent. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
As a Service Advisor, you'll be dealing with customers regularly. Think of examples from your past experiences where you've successfully handled customer queries or complaints. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and how they relate to the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like for a Service Advisor, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.
