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- Tasks: Greet customers, manage vehicle details, and ensure smooth workshop operations.
- Company: Join Glyn Hopkin Group, a leading automotive dealership network in the UK.
- Benefits: Enjoy a competitive salary, potential tax-free bonuses, and a supportive work environment.
- Why this job: Be part of a team that values customer service and employee ownership.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Flexible duties and opportunities for growth in a dynamic industry.
The predicted salary is between 22800 - 30000 £ per year.
2 days ago Be among the first 25 applicants
Direct message the job poster from Glyn Hopkin Group
Location Watford
Salary 28.5K basic with an OTE of 35.3 K
Sales Advisor Career Opportunities at Glyn Hopkin Group In Watford
Duties
- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion (Complying with the Company Pledge)
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company’s operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager.
Responsibilities
- To promote good customer relations.
- To ensure customers’ instructions or requirements are recorded and carried out.
- To sell available labour and services.
- To support and implement the Company’s Quality System and carry out the responsibilities documented in the relevant procedure manuals.
- To observe Fire and Safety regulations at all times.
If you believe you’re who we’re looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you. We are an equal opportunities employer
Glyn Hopkin is an EOT company! EMPLOYEE OWNERSHIP TRUST.
What could that potentially mean for you?:
Well, a big benefit of an EOT acquiring a controlling stake in a business is that it protects the business and its employees from the uncertainty associated with a third-party takeover, and risks that come with that..
A fantastic benefit to you as a potential employee is that a company owned by an EOT can also pay annual bonuses of up to £3,600 to its employees free of income tax.
In essence, you can be comforted by more security with the potential of earning additional bonuses up to £3,600 tax free, once employed for 12 months.
About Glyn Hopkin: Glyn Hopkin Group has grown to become one of the UK’s largest and most successful automotive dealership networks. Today we operate over 35 sites across London, Essex, Hertfordshire, London, Suffolk, Buckinghamshire and Bedfordshire where we work on behalf of the industry’s biggest manufacturers. They include Alpine, Dacia, MG, Nissan, Renault, Suzuki and Kia who we represent through the highest standards of customer service. For these leading brands we supply new & used cars including vans, we also support the Motability Scheme and Business and Fleet. We also provide service, repairs, parts, and accessories.
Glyn Hopkin is an EOT company! EMPLOYEE OWNERSHIP TRUST.
What could that potentially mean for you?:
Well, a big benefit of an EOT acquiring a controlling stake in a business is that it protects the business and its employees from the uncertainty associated with a third-party takeover, and risks that come with that..
A fantastic benefit to you as a potential employee is that a company owned by an EOT can also pay annual bonuses of up to £3,600 to its employees free of income tax.
In essence, you can be comforted by more security with the potential of earning additional bonuses up to £3,600 tax free, once employed for 12 months.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Automotive
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Service Advisor - Watford employer: Glyn Hopkin Group
Contact Detail:
Glyn Hopkin Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Watford
✨Tip Number 1
Familiarise yourself with Glyn Hopkin Group's values and customer service standards. Understanding their commitment to customer relations will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your experience in handling customer queries and complaints. Think of specific examples where you've successfully resolved issues, as this will showcase your problem-solving skills and ability to maintain customer satisfaction.
✨Tip Number 3
Research the automotive industry trends and Glyn Hopkin's position within it. Being knowledgeable about the brands they represent and current market conditions will allow you to engage in informed discussions during your interview.
✨Tip Number 4
Network with current or former employees of Glyn Hopkin Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Service Advisor - Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Advisor role. Focus on customer service, communication skills, and any automotive knowledge you may have.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in working for Glyn Hopkin Group specifically. Mention how your background makes you a great fit for the role and express your enthusiasm for providing excellent customer service.
Showcase Relevant Experience: If you have previous experience in customer-facing roles or the automotive industry, be sure to detail this in both your CV and cover letter. Use specific examples to demonstrate your ability to handle customer queries and complaints effectively.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Look for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Glyn Hopkin Group
✨Show Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled customer queries or complaints effectively.
✨Understand the Role's Responsibilities
Familiarise yourself with the key duties listed in the job description. Be prepared to discuss how you would manage tasks like liaising with the workshop and maintaining customer relations. This shows that you're serious about the role and understand what it entails.
✨Demonstrate Flexibility
The job requires a flexible approach to various duties. Be ready to discuss times when you've adapted to changing situations or taken on additional responsibilities. This will show your potential employer that you're a team player who can handle the dynamic nature of the role.
✨Research Glyn Hopkin Group
Take some time to learn about Glyn Hopkin Group and its values. Understanding their commitment to customer service and employee ownership can help you align your answers with their company culture, making you a more appealing candidate.
