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- Tasks: Greet customers, manage vehicle details, and ensure smooth workshop operations.
- Company: Join Glyn Hopkin Group, a leading automotive service provider in Watford.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: We are an equal opportunities employer, welcoming diverse applicants.
The predicted salary is between 24000 - 36000 £ per year.
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Sales Advisor Career Opportunities at Glyn Hopkin Group In Watford
Duties
- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion (Complying with the Company Pledge)
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company’s operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager.
Responsibilities
- To promote good customer relations.
- To ensure customers’ instructions or requirements are recorded and carried out.
- To sell available labour and services.
- To support and implement the Company’s Quality System and carry out the responsibilities documented in the relevant procedure manuals.
- To observe Fire and Safety regulations at all times.
If you believe you’re who we’re looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you. We are an equal opportunities employer
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Service Advisor - Watford employer: Glyn Hopkin Group
Contact Detail:
Glyn Hopkin Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Watford
✨Tip Number 1
Familiarise yourself with the Glyn Hopkin Group and their customer service philosophy. Understanding their values and how they interact with customers will help you align your approach during interviews.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer queries or complaints in the past. This will demonstrate your problem-solving skills and ability to maintain good customer relations, which is crucial for a Service Advisor.
✨Tip Number 3
Showcase your knowledge of vehicle maintenance and repair processes. Being able to communicate effectively with both customers and the workshop team will set you apart as a candidate who understands the technical side of the role.
✨Tip Number 4
Be ready to discuss how you would manage multiple tasks and priorities in a busy workshop environment. Highlighting your organisational skills and flexibility will reassure the hiring team that you can handle the demands of the job.
We think you need these skills to ace Service Advisor - Watford
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and duties of a Service Advisor. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Service Advisor position at Glyn Hopkin Group. Use specific examples from your past experiences to demonstrate how you can contribute to their team and enhance customer relations.
Highlight Relevant Skills: When updating your CV, focus on skills that are crucial for the role, such as customer service, communication, and problem-solving abilities. Mention any experience you have in a similar environment or role.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Glyn Hopkin Group
✨Know the Company
Before your interview, take some time to research Glyn Hopkin Group. Understand their values, services, and what sets them apart in the automotive industry. This knowledge will help you tailor your answers and show genuine interest.
✨Customer Service Focus
As a Service Advisor, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to maintain good customer relations and how you can contribute to a positive customer experience.
✨Demonstrate Flexibility
The job requires flexibility in duties. Be ready to discuss how you've adapted to changing situations in previous roles. Share specific instances where you took on various responsibilities and how it benefited your team or company.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
