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- Tasks: Greet customers, manage vehicle details, and ensure smooth workshop operations.
- Company: Join Glyn Hopkin Group, a leading UK automotive dealership network with over 35 sites.
- Benefits: Enjoy a competitive salary, potential tax-free bonuses, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on customer service and employee ownership.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This is an entry-level, full-time position in St Albans.
The predicted salary is between 22800 - 42000 ÂŁ per year.
Join to apply for the Service advisor – St Albans role at Glyn Hopkin Group
1 week ago Be among the first 25 applicants
Join to apply for the Service advisor – St Albans role at Glyn Hopkin Group
Salary 28.5K basic with an OTE of ÂŁ35K
Location St Albans
Closing Date 31/10/2025
Working Hours
Be Part of the Team
Apply for the Role Below
Apply Here
Service Advisor Career Opportunities at Glyn Hopkin Group In St Albans
Location: St Albans
Full-Time | Permanent
Duties
- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion (Complying with the Company Pledge)
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company’s operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager.
Responsibilities
- To promote good customer relations.
- To ensure customers’ instructions or requirements are recorded and carried out.
- To sell available labour and services.
- To support and implement the Company’s Quality System and carry out the responsibilities documented in the relevant procedure manuals.
- To observe Fire and Safety regulations at all times.
If you believe you’re who we’re looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you. We are an equal opportunities employe
Apply now
\”Please note, we are not accepting applications from recruitment agencies.\”
Glyn Hopkin is an EOT company! EMPLOYEE OWNERSHIP TRUST.
What could that potentially mean for you?:
Well, a big benefit of an EOT acquiring a controlling stake in a business is that it protects the business and its employees from the uncertainty associated with a third-party takeover, and risks that come with that..
A fantastic benefit to you as a potential employee is that a company owned by an EOT can also pay annual bonuses of up to ÂŁ3,600 to its employees free of income tax.
In essence, you can be comforted by more security with the potential of earning additional bonuses up to ÂŁ3,600 tax free, once employed for 12 months.
About Glyn Hopkin: Glyn Hopkin Group has grown to become one of the UK’s largest and most successful automotive dealership networks. Today we operate over 35 sites across London, Essex, Hertfordshire, London, Suffolk, Buckinghamshire and Bedfordshire where we work on behalf of the industry’s biggest manufacturers. They include Alpine, Dacia, MG, Nissan, Renault, Suzuki and Kia who we represent through the highest standards of customer service. For these leading brands we supply new & used cars including vans, we also support the Motability Scheme and Business and Fleet. We also provide service, repairs, parts, and accessories.
Glyn Hopkin is an EOT company! EMPLOYEE OWNERSHIP TRUST.
What could that potentially mean for you?:
Well, a big benefit of an EOT acquiring a controlling stake in a business is that it protects the business and its employees from the uncertainty associated with a third-party takeover, and risks that come with that..
A fantastic benefit to you as a potential employee is that a company owned by an EOT can also pay annual bonuses of up to ÂŁ3,600 to its employees free of income tax.
In essence, you can be comforted by more security with the potential of earning additional bonuses up to ÂŁ3,600 tax free, once employed for 12 months.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Automotive
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Service advisor - St Albans employer: Glyn Hopkin Group
Contact Detail:
Glyn Hopkin Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service advisor - St Albans
✨Tip Number 1
Familiarise yourself with Glyn Hopkin Group and their values. Understanding their commitment to customer service and employee ownership can help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your experience in customer service. As a Service Advisor, you'll need to demonstrate your ability to handle customer queries and complaints effectively, so think of specific examples that highlight your skills in this area.
✨Tip Number 3
Brush up on your knowledge of automotive services and repairs. Being able to speak confidently about the services offered by Glyn Hopkin Group will show your enthusiasm for the role and your readiness to engage with customers about their vehicle needs.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and the expectations for the Service Advisor role, which can be invaluable when preparing for your interview.
We think you need these skills to ace Service advisor - St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Advisor role. Focus on customer service experience, communication skills, and any automotive knowledge you may have.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about working as a Service Advisor at Glyn Hopkin Group. Mention specific aspects of the company that attract you, such as their commitment to customer service or employee ownership.
Showcase Your Customer Service Skills: Emphasise your ability to handle customer queries and complaints effectively. Provide examples from previous roles where you successfully resolved issues or improved customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Glyn Hopkin Group
✨Show Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled customer queries or complaints effectively.
✨Know the Company and Its Values
Research Glyn Hopkin Group and understand their commitment to customer service and employee ownership. Being able to discuss their values and how you align with them will show your genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to your ability to manage customer expectations and handle delays. Think about scenarios where you had to communicate effectively under pressure, as this is crucial for the role.
✨Demonstrate Flexibility and Teamwork
The job requires flexibility and collaboration with various departments. Be ready to discuss times when you've worked as part of a team or adapted to changing circumstances to meet customer needs.
