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- Tasks: Greet customers, manage vehicle details, and ensure smooth workshop operations.
- Company: Join Glyn Hopkin, a leading automotive dealership network in the UK with over 35 sites.
- Benefits: Enjoy potential tax-free bonuses up to ÂŁ3,600 after 12 months and a supportive work environment.
- Why this job: Be part of a team that values customer service and employee ownership for job security.
- Qualifications: No specific qualifications required; just a positive attitude and willingness to learn.
- Other info: Flexible duties across various roles within the company, promoting growth and development.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Job Title Reference Number – 0123445567567
Location: Mill Hill
Salary: Competitive
Service Advisor Career Opportunities in Mill Hill
Duties
- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion (Complying with the Company Pledge).
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company’s operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager.
Responsibilities
- To promote good customer relations.
- To ensure customers’ instructions or requirements are recorded and carried out.
- To sell available labour and services.
- To support and implement the Company’s Quality System and carry out the responsibilities documented in the relevant procedure manuals.
- To observe Fire and Safety regulations at all times.
If you believe you’re who we’re looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you. We are an equal opportunities employer.
About Glyn Hopkin: Glyn Hopkin Group has grown to become one of the UK’s largest and most successful automotive dealership networks. Today we operate over 35 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire, and Bedfordshire where we work on behalf of the industry’s biggest manufacturers. They include Alpine, Dacia, MG, Nissan, Renault, Suzuki, and Kia who we represent through the highest standards of customer service.
Glyn Hopkin is an EOT company! EMPLOYEE OWNERSHIP TRUST.
What could that potentially mean for you?: A big benefit of an EOT acquiring a controlling stake in a business is that it protects the business and its employees from the uncertainty associated with a third-party takeover, and risks that come with that. A fantastic benefit to you as a potential employee is that a company owned by an EOT can also pay annual bonuses of up to ÂŁ3,600 to its employees free of income tax.
In essence, you can be comforted by more security with the potential of earning additional bonuses up to ÂŁ3,600 tax free, once employed for 12 months.
Whatever your question or feedback we are here to help. So please feel free to contact us.
Head Office: Glyn Hopkin Romford,
279-289 London Road, Romford, Essex, England, RM7 9NP
Reg Office: Glyn Hopkin Ltd, Saffery Llp St. Catherines Court, Berkeley Place, Clifton, Bristol, BS8 1BQ Reg. Company Number: 2756516
VAT Reg. No. 597406403
Glyn Hopkin Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We typically receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.
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Service advisor - Mill Hill employer: Glyn Hopkin Group
Contact Detail:
Glyn Hopkin Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service advisor - Mill Hill
✨Tip Number 1
Familiarise yourself with the specific services and vehicles that Glyn Hopkin offers. Understanding their product range will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to handle queries and complaints confidently, showcasing your ability to promote good customer relations.
✨Tip Number 3
Research the company culture at Glyn Hopkin, especially their commitment to employee ownership. Being able to discuss how this aligns with your values can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Glyn Hopkin on platforms like LinkedIn. They can provide insights into the role and the company, which can be invaluable for tailoring your approach during the interview.
We think you need these skills to ace Service advisor - Mill Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Advisor role. Focus on customer service, communication skills, and any automotive knowledge you may have.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Service Advisor position at Glyn Hopkin. Mention specific duties from the job description that excite you and how your background makes you a great fit.
Showcase Customer Relations Skills: Emphasise your ability to promote good customer relations in both your CV and cover letter. Provide examples of how you've successfully handled customer queries or complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Glyn Hopkin Group
✨Show Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled customer queries or complaints effectively.
✨Understand the Role's Responsibilities
Familiarise yourself with the key duties listed in the job description. Be prepared to discuss how you would manage tasks like liaising with the workshop and maintaining customer relations. This shows that you're serious about the role and understand what it entails.
✨Demonstrate Flexibility
The job requires a flexible approach to various duties. Be ready to discuss times when you've adapted to changing situations or taken on additional responsibilities. This will show that you're a team player who can handle the dynamic nature of the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the company's approach to customer service or how they measure success in the Service Advisor role. This demonstrates your genuine interest in the position and the company.
